Accessibility Data Collection: a Huge Challenge for Cities and Transit Networks

Accessibility Data Collection: a Huge Challenge for Cities and Transit Networks

The United States seen from orbit

Accessibility Data Collection: a Huge Challenge for Cities and Transit Networks

It has been around ten years since we massively adopted the use of GPS on our smartphones. But while this tool is extremely helpful for car journeys, it is much less efficient to calculate routes for pedestrians, and even less for wheelchair users. 

Navigating urban spaces with different abilities requires having access to specific, standardized, and comprehensive data about pedestrian pathways. However, this data is often unavailable. And when it does exist, it is partial and lacks consistency between territories. Are there curb ramps? How steep is the slope? Are there accessible pedestrian signals?

Numerous projects around the world aim to collect and harmonize data on pedestrian routes and in particular accessible routes. Let us look at the main initiatives that will make it possible to create more inclusive maps, GPS navigators and journey planners for all in the future!

Why data collection is so important to enhance mobility for people with disabilities?

Data collection has long been prioritized for streets and cars. Facilitating the mobility of pedestrians, especially pedestrians with a disability, requires collecting data on sidewalks, pedestrian crossings, and public transit networks.

People with disabilities need an accessible and seamless mobility chain to navigate independently. They need some specific features according to their mobility profile. Wheelchair users require wide pathways, lowered curb, and ramps or elevators to overcome grade breaks. Wholes or steps become intractable obstacles that ruin any attempt to move. 

Pedestrians who are blind or have low vision need a breadcrumb trail to keep their direction, tactile warning indicators before hazards, auditory bearings, and accessible pedestrian signals. 

People with an intellectual disability need safe and reassuring spaces, easy-to-read signage, pictograms, and colored markers. 

If one of the links in the mobility chain is broken, getting around becomes impossible. 

Today, navigation and routing applications do not take this data into account for the simple reason that it is insufficiently available. Therefore, data collection and harmonization are a major issue. How to describe accessible routes? What data to identify? How to avoid local variations? How to categorize it? How to make it available? 

Another challenge is to define mobility profiles. Manual wheelchair users do not have exactly the same needs as power wheelchair users. People with low vision do not have the same needs as blind people. Every kind of disability has its specifications, and every person their preferences.

OpenStreetMap and accessibility data

OpenStreetMap is a worldwide initiative to create and provide free geographic data, such as street maps, to anyone. Data is collected and recorded by volunteers all over the globe and can be used freely by service providers. Every citizen has the power and the tools to create a high-quality feature-rich map of their country, their states, their communities, and their neighborhoods.

However, most maps do not contain relevant accessibility information. Tags and keys are missing. OpenStreetMap aims to be the best world map for disabled users – by keeping track of important tags like wheelchair accessibility with Wheelmap, and by creating accessible versions of the map. It is important that OpenStreetMap’s data is open in full because it makes these things possible – to process a world map into a guidance app for the blind, or a map of only wheelchair-accessible places. 

The OpenStreetMap Wiki page about disabilities shares advice and good practice to create accessible maps. It gives tagging principles for disabilities. 

For blind or visually impaired people, mapping should include following information:

⊗  Tactile paving,

⊗  Accessible pedestrian signals (APS) with sound or vibrating indications,

⊗  Pedestrian crossings with islands,

⊗  Public transportation stops with platforms,

⊗  Audio signage,

⊗  Elevators with or without braille writing or embossed printed letters,

⊗  Handrails with braille writing or embossed printed letters,

⊗  Tactile maps,

⊗  Meeting locations of organizations of the blind and visually impaired,

⊗  Shops for optical glasses, eye doctors and hospital departments for eye diseases,

⊗  POIs that offer special products for the blind,

⊗  POIs that offer special accommodations for the blind like cinemas with audio description, museums with audio guides, restaurants with audio or braille menus, etc.

Keep in mind that accuracy is essential. If you indicate a public facility, precisely indicate the entrance and not the middle of the building.

For wheelchair users, people with reduced mobility or walking impairments or pushing strollers, mapping should include:

⊗  Access ramps,

⊗  Steepness of slopes and superelevation, 

⊗  Accessible restrooms, 

⊗  Handrails,

⊗  Elevators,

⊗  Accessible shops and businesses,

⊗  Accessible transit stations,

⊗  Accessible parking spaces,

⊗  Accessible accommodations: extra-wide cash desks, lowered counters, special shopping carts, fitting rooms, etc.,

⊗  Location of play equipment for disabled children, etc.

Keep in mind that wheelchair users have different abilities to go long distances and up slopes whether they use a manual or a power wheelchair. Information about distances and steepness of slopes should therefore be very precise. A user should have the possibility to avoid routes above a certain percentage grade.

For people who are deaf or have hearing impairments, mapping should include:

⊗  Induction loops,

⊗  Locations where there is sign language translation or cued speech,

⊗  POIs with special accommodations for deaf people: cinemas where movies are subtitled, theaters with special headphones, sound amplification systems, etc.

Maps designed for deaf people do not exist yet.

OpenSidewalks, a project to share data on the built environment in the US

Since 2015, Dr. Anna Caspi, director of the Taskar Center for Accessible Technology at the University of Washington (UW), and Nick Bolten, a Postdoctoral fellow in the Paul G. Allen School of Computer Science & Engineering, have been working with stakeholders on the OpenSidewalks project to improve the collection, organization and sharing of data on the built environment to promote equity and inclusivity in transportation. The project aims to establish consistent and detailed standards for monitoring data on pedestrian pathways and their connectivity within multimodal transport networks.

Using data collected from sidewalks, ramps, and traffic lights, Caspi and Bolten developed AccessMap, a web application launched in 2017 that provides personalized routes to pedestrians based on their mobility profile. Maps are available for three Washington cities: Seattle, Bellingham, and Mount Vernon, and Expansion is underway for Austin, Texas and San Jose, California.

The data collected as part of the OpenSidewalks project is not only useful for people with disabilities but also for city planners and mobility authorities who are responsible for ensuring fair mobility for all. This pedestrian-centric approach is part of a revolution in designing the city.

Pedestrians have a wide variety of needs and preferences. This is the reason the AccessMap application not only offers the choice of a static profile but also other characteristics specific to each of us. Labeling a path as “wheelchair accessible” would not make sense if we do not consider the variety of abilities among wheelchair users. 

Because pedestrian data has typically been so neglected, the OpenSidewalks project needs to tackle many issues at once: defining data schemes, creating data organization and applications, and proving their utility. 

NeTEx, a European standard for data about public transport networks

The accessibility data collection is indeed a global issue. Now let us look at how it is treated in Europe. 

NeTEx stands for “Network Timetable Exchange.” It is a European technical standard (CEN) for exchanging Public Transport Network, schedules, and related data. It covers three topics: the Public Transport Network topology, Scheduled Timetables, and Fare information.

NeTEx schema can be used to exchange Data about the Accessibility of services, stops and vehicles to passengers with disabilities or reduced mobility (passengers traveling with young children, elderly people, or passengers carrying heavy luggage).

The NeTEx public transport network model can be used to describe accessibility of all modes of transport: rail, bus (urban, suburban and regional), metro, ferry, etc. Accessibility data includes physical limitations, facilities, and assistance services. This data is aimed to enrich trip planners and offers the possibility to plan a route compatible with one’s abilities. Some member countries of the European Union have mandatory requirements to collect and harmonize accessibility data. 

The data can be classified into four categories:

Accessibility of sites, e.g., stations and stop places, including buildings and parking areas.
Data include for example elevator dimensions and controls, step heights, handrails, number of steps in a staircase, ramp gradients, etc.

Accessibility and connections: this set of data considers the fact that people with reduced mobility may need extra time to change services, either because they move more slowly, or because they must take a different path. This information is crucial for journey planners.

Accessibility of navigation paths: several navigation paths can be associated with the same connection. A navigation path is made of path links recording the characteristics of a path section. This can include elevators, tactile ground surface indicators, stairs, lighting, handrails, etc.

Accessibility of journeys: this category includes facilities and vehicles. Data related to vehicles are for example wheelchair access equipment such low floor access, on board wheelchair, and even assistance services. 

In this article, we wanted to show you the initiatives in favor of the collection of accessibility data around the world. This is a major issue and that the standardization of data is crucial. But it is also a huge challenge for cities and transport networks to succeed in this collection. This must undoubtedly go through participatory solutions involving all citizens, as the mountain to be climbed is so high.

Want to know more about issues related to the mobility of people with disabilities? Check out these articles:

Removing Traffic Lights vs Pedestrian Safety: a Guide to Inclusive Streets

How Can Multimodal Transit Centers Be Accessible for People with Disabilities?

How to Maintain Pedestrian Accessibility When Carrying Out Street Works?

Published on 29th November, 2021

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A blind person using a cane is walking towards a staircase

Manual wheelchair users do not have exactly the same needs as power wheelchair users. People with low vision do not have the same needs as blind people. Every kind of disability has its specifications, and every person their preferences.

writer

Lise Wagner

Lise Wagner

Accessibility Expert

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Hearing Impaired People: a Multitude of Profiles for Different Needs

Hearing Impaired People: a Multitude of Profiles for Different Needs

Hearing Impaired People: a Multitude of Profiles for Different Needs  Did you know that hearing impaired people have several profiles and that the way they identify themselves is important? You may be familiar with deaf and hard of hearing people but for each of...

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The French leading company

on the accessibility market.

For more than 25 years, we have been developing architectural access solutions for buildings and streets. Everyday, we rethink today’s cities to transform them in smart cities accessible to everyone.

By creating solutions ever more tailored to the needs of people with disabilities, we push the limits, constantly improve the urban life and make the cities more enjoyable for the growing majority.

Accessibility for All: Why Removing Barriers Benefits Us All

Accessibility for All: Why Removing Barriers Benefits Us All

View on a rotunda, a great example of accessibility for all

Accessibility for All: Why Removing Barriers Benefits Us All

For sure, accessibility for all isn’t something to take lightly. And neither is it something that can easily be discarded considering that over 1 billion people in the world have disabilities. We, as world’s citizens, all have a part to play in creating a safe and comfortable place for everybody.

Because that’s what accessibility for all aims at: improving everybody’s lives, starting with some of the most vulnerable populations. People with disabilities face a whole different world than the one “able” people live in.

But we share common points and situations where accessibility for all takes its full meaning and truly improves our lives whether we are shopping, commuting, using our phone, wandering in a museum or the streets…

Let’s see what accessibility can do for us all! And how we can design it to suit us! You’ll discover that some technologies we use every day come from accessible solutions!

What’s accessibility for all?

Accessibility for all suggests that we are all concerned about this concept, regardless of our profile. Thus, whether some of us are visually impaired or have motor issues or are simply older or have none of the above, accessibility represents a goal for all of us to reach.

A reminder of what accessibility entails: enabling everyone to have access to everything. It occurs when obstacles are removed. For example, when an elevator is installed instead or in addition to stairs in a building for wheelchair users or when adapted equipment is provided such as screen readers for visually impaired people to use their smartphones. 

Consequently, the goal of accessibility is to find accommodations so that people with disabilities can have the same experiences as any other person, whether they’re in a public venue or at home. 

Taking into account that accessibility is about making sure people with disabilities have the same chances and access as anybody else, can there be one solution to suit everybody? Especially since there are a lot of different disabilities and types. 

Well, that’s universal design’s take: one solution that meets everyone’s needs. Let’s take the example of a video. If it both has audio and captions, it can be as accessible for visually impaired people as it is for those with a hearing impairment. Plus, if the language used in the video is clear and easily understandable, people with an intellectual disability can also enjoy it. As for users with no disabilities, they can watch the video on the subway without bothering other riders simply by muting it and reading the subtitles.

Considering that in 2019, there were 3.97 billion Internet users in the World, a number constantly on the rise, digital accessibility for all is more than necessary. 

And it’s also mandatory as stated in the Americans with Disabilities Act (ADA). Making sure a video is captioned is just one task among others. Another useful tip we can all follow is providing alt text for online images. In that way, blind or visually impaired users aren’t excluded. They can easily access the same content as any other user.

For those who would like to know more on this field, check out our article: 

Digital Accessibility: Why? For Whom? How?

How to design for all?

Now that we all acknowledge that there are indeed solutions that can be accessible to everyone, only one question remains: how can we design for all?

What’s to keep in mind is that accessibility for all concerns and impacts all aspects of our lives: the college we study to, the shopping mall we do our Christmas shopping in, our place of work, the restaurant that serves our favourite meal, the museum that enlightens us, the public transit we use to commute every day… To sum up, the very city we live in.

For people with disabilities to get around freely and in complete autonomy, how can designers, architects and city makers conceive a city that’s accessible to them and ultimately to all?

By applying one simple rule: when it comes to designing a venue, a park or a subway station, always put yourselves at the shoes of users with disabilities. Show empathy and open mindedness to understand their needs and meet them. And also, think of accessibility at the earliest stage of your design process.

This means asking directly to those involved: associations representing people with disabilities. What are their needs? What can you do to make them heard? You’ll be sure to implement solutions that are truly useful and helpful for all. 

Focusing on a user-centered approach is one of the key components of inclusive design. A concept that provides accessibility for different groups of people. Inclusive design acts as in between accessibility and universal design. But what matters here is that there’s constant research and feedback from users with disabilities to make sure that the solution perfectly meets their needs.

And for the urban planners among you, designing for all can be a simple thing such as lowered sidewalks. They’re essential for wheelchair users and pedestrians with reduced mobility who use a walker or a cane to get around in the city without any difficulties. But lowered sidewalks are also useful for people carrying luggage or pushing a stroller or even for children.

Every little thing implemented counts, especially regarding accessibility for all. If you take the example of the European Union, since 2010 they’ve been rewarding the most accessible European cities with an access city award.

This award represents the perfect opportunity for candidate cities to shine and show how they’ve enhanced equal access and inclusion for all their inhabitants. From ensuring barrier-free accessibility in buildings, streets and natural spaces to providing accessible buses and metro networks and easy-to-understand information. 

Check out this year’s initiatives with this downloadable report on Examples of best practices in making EU cities more accessible!

It’s true that cities from all over the world are renewing themselves and are rethinking what they can provide their citizens with. New York City is living proof: the Big Apple happens to be a trailblazer in the latest innovations regarding inclusive mobility!

Indeed, New York City’s bold take on mobility issues has permitted it to implement an indoor navigation app designed especially for people with disabilities. The app Evelity, installed at Jay St-MetroTech subway station, provides step-by-step instructions according to the user profile. For blind and visually impaired users, Evelity gives audio instructions but for deaf and hearing impaired users, the app gives textual information. The optimized routes it offers enable wheelchair users to avoid being confronted to stairs. As for users with a mental impairment, Evelity gives easy-to-understand information to help them get around without having to depend on someone else.

This type of solution demonstrates exactly what accessibility for all means: a one-size-fits-all solution! Because if Evelity guides users with disabilities in a complex venue, it can also help any other type of users find their bearings in an unknown and maze-like facility.

Examples of solutions that were first invented to help disabled people but are now commonly used today

If the app Evelity isn’t currently being used in every major public transportation system of every large city, other solutions which were first designed for people with disabilities are now part of everyday lives. You’ll be surprised by some of them!

The remote control: we use it without even thinking. Can’t move because your cat is taking a nap on your knees but you want to change channels? That’s simple: just use your remote control. Thanks to it, we barely need to lift a finger to watch TV. And that’s what its sole purpose has been!

Indeed, the wireless remote control was first invented in 1955 for people with limited mobility by American engineer Eugene J. Polley! An invention that also improved the lives of the elderly and is now a convenience for all of us.

The typewriter: well, alright, we may not use it anymore but we can sure look at it as the computer’s ancestor. Francesco Rampazatto, an Italian inventor, created a typing instrument in 1575. The device was composed of cubic wooden embossed characters to help blind people communicate with others.

The telephone: we all know it was invented by Scottish engineer Alexander Graham Bell in 1876 (of course we all knew that). But what may be less known is that Alexander Graham Bell was strongly involved with the deaf community having a wife and a mother that were both deaf. He taught people with a hearing impairment and that’s his work with them that gave him the idea of “electronic speech” that turned into the telephone.  

The office scanner: another invention that emerged from meeting the needs of disabled people. In 1976, American engineer Ray Kurzweil invented a reading machine to transcribe written text to blind people after meeting a blind man who told me he’d like books to tell their stories. To do so, Ray Kurzweil had to conceive a flatbed scanner and a text-to-speech synthesizer, two technologies that were unheard of at the time. His invention evolved to turn into the office scanner many of us use every day. 

SMS text messages: even though the first SMS was sent in 1992 by one of the engineers who worked on developing this type of communication, British Neil Papworth, the idea of text messages actually emerged in 1984. Finnish engineer Matti Makkonen came up with it as a way to communicate with deaf people. Thanks to the work of both engineers, now billions of texts are sent each day worldwide!

For sure, without these groundbreaking innovations, our lives wouldn’t be what they are today. We use them on a daily basis and yet we probably take them for granted. But what an eye-opening experience to realize that these innovations emerged thanks to engineers who first focused on improving the lives of disabled people! 

We can only but wonder what other innovative solutions will see the day, solutions that benefit us all. Because it seems that inclusion was what guaranteed the success and the longevity of these major innovations from the two last centuries.

Why does accessibility for all matter?

Now, you’re starting to understand why accessibility for all is so important. And the key role of thinking in terms of inclusive solutions. 

As we’ve mentioned at the beginning of this article, over 1 billion people in the world have disabilities. That represents roughly the whole population of India! We need to remove accessibility barriers now!

Especially since there’s a growing aging population. According to the United Nations, by 2050 one in six people in the world will be over the age of 65. In 2019, it amounted to one in eleven. As you’ve realized, this type of population is concerned with accessibility issues and ultimately, accessible equipment: easy-grip handrails, contrasting and non-slippery stair nosing, universal pictograms… Seeing that we’re all getting older, we may need accessible solutions later on in our lives.

But it’s true that when we think of disabilities, wheelchair users are usually the ones that first come to mind. It’s simply due to the fact that people with motor disabilities have the most “obvious” disabilities, as in the most visible ones. The thing is that there is a whole range of disabilities and that most of them are invisible. It means that at first glance you can’t know if someone has a disability. It’s only when you see this person struggling at a task that you realize they might have a disability. For example, deafness doesn’t appear obvious when you pass strangers in the streets. 

Invisible Disabilities: 80% of Disabled People Are Concerned!

Disabled people and the elderly aren’t the only ones to be concerned by accessibility issues. Indeed, we can all at some point be in an incapacitating situation. How can you use the subway with a broken leg? How can you find your bearings in a venue when you can’t speak the language of the country you’re visiting? Or what does it happen when one of your relatives is diagnosed with Alzheimer’s? You may need to act as caregiver so what can you do to make the living conditions of your relative more suited to their needs?

That’s why accessibility for all matters… You never know what life has planned for you. Besides, it’s unfathomable to enjoy all the opportunities the world has to offer knowing that over 1 billion people experience difficulties accessing them! This way of thinking makes us grow, feel stronger as empaths and act to make the world accessible to all! We all benefit from accessible solutions, regardless of our profile. 

As Neil Armstrong would have put it, accessibility for all represents one small step for man and one giant leap for mankind. So are you ready to aim for the moon with us? Inclusion is within our reach!

Check out another area where disabilities inspire change and improvement:

Disability as an Innovation Driver for the Smart City

Published on October 15th, 2021

media

A wheelchair user and a woman using a cane side by side

When it comes to designing a venue, a park or a subway station, always put yourselves at the shoes of users with disabilities. Show empathy and open mindedness to understand their needs and meet them. And also, think of accessibility at the earliest stage of your design process.

writer

Carole Martinez

Carole Martinez

Content Manager

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Get the latest news about accessibility and the Smart City.

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Hearing Impaired People: a Multitude of Profiles for Different Needs

Hearing Impaired People: a Multitude of Profiles for Different Needs

Hearing Impaired People: a Multitude of Profiles for Different Needs  Did you know that hearing impaired people have several profiles and that the way they identify themselves is important? You may be familiar with deaf and hard of hearing people but for each of...

NEVER miss the latest news about the Smart City.

Sign up now for our newsletter.

Unsubscribe in one click. The information collected is confidential and kept safe.

powered by okeenea

The French leading company

on the accessibility market.

For more than 25 years, we have been developing architectural access solutions for buildings and streets. Everyday, we rethink today’s cities to transform them in smart cities accessible to everyone.

By creating solutions ever more tailored to the needs of people with disabilities, we push the limits, constantly improve the urban life and make the cities more enjoyable for the growing majority.

What You Need to Do to Ensure Accessibility for Customers with Intellectual Disabilities at Your Venue

What You Need to Do to Ensure Accessibility for Customers with Intellectual Disabilities at Your Venue

A crowded café that welcomes customers with intellectual disabilities

What You Need to Do to Ensure Accessibility for Customers with Intellectual Disabilities at Your Venue

La déficience intellectuelle est probablement la déficience la moins connue. Qu’implique-t-elle exactement ? Quels sont les besoins des personnes présentant une déficience intellectuelle ? En répondant à ces questions, vous pourrez mieux comprendre vos clients présentant une déficience intellectuelle. Ce sera la première étape pour leur offrir la meilleure expérience possible.

Bien sûr, nous savons tous que le bouche-à-oreille reste l’un des moyens les plus efficaces pour attirer les clients, mais un service de qualité reste essentiel pour les fidéliser. Et pour les clients en situation de handicap intellectuel, l’accessibilité rime véritablement avec attractivité ! Cela va au-delà du respect de l’ADA. En effet, l’accessibilité est l’occasion idéale pour vous d’améliorer votre performance et de favoriser l’inclusion pour tous.

Prêt à ouvrir vos portes à tous ? Voyons ce que vous devez mettre en œuvre pour accueillir les clients en situation de handicap intellectuel !

Qu’est-ce qu’une déficience intellectuelle ?

Tout d’abord, il est important de comprendre précisément de quoi on parle. Être atteint d’une déficience intellectuelle signifie avoir des difficultés d’apprentissage et un manque de comportements adaptatifs. Les personnes atteintes d’une déficience intellectuelle peuvent éprouver des difficultés à résoudre des problèmes, à raisonner, à communiquer et à réaliser des tâches pratiques au quotidien.

Certaines maladies génétiques entraînent des déficiences intellectuelles , comme la trisomie 21 et le syndrome de l’X fragile. La trisomie 21, également appelée trisomie 21, est la déficience intellectuelle la plus connue. En général, les personnes atteintes de trisomie 21 ont les capacités mentales d’un enfant de huit ans, mais cela dépend bien sûr de la personne. 

Mais la déficience intellectuelle ne doit pas être confondue avec la déficience cognitive ni avec la déficience psychiatrique. 

Déficience cognitive  : elle diminue les fonctions intellectuelles, mais moins sévèrement qu’une déficience intellectuelle. Les personnes atteintes de déficience cognitive, lésions cérébrales ou de maladies neurodégénératives telles que la démence et la maladie d’Alzheimer. En réalité, de nombreux troubles cognitifs dérivent de la mémoire.

Handicap psychiatrique  : il s’agit des personnes schizophrènes, bipolaires ou anxieuses. Cependant, le handicap psychiatrique n’affecte pas leurs capacités intellectuelles ; il les rend simplement plus difficiles à utiliser dans certaines circonstances ou états émotionnels. 

Gardez à l’esprit qu’il n’est pas toujours évident de déceler une déficience intellectuelle. En effet, 80 % des handicaps sont invisibles ! C’est pourquoi il est préférable d’éviter tout jugement. On ne sait jamais ce qu’une personne peut traverser…

Comment votre lieu peut-il être accessible aux clients ayant une déficience intellectuelle ?

Maintenant que nous savons ce qui se cache derrière les mots « déficience intellectuelle », nous pouvons nous concentrer sur l’aide à apporter à vos clients vivant avec une déficience intellectuelle pour qu’ils vivent la meilleure expérience possible dans votre établissement.

Demande de l’ADA

Si votre entreprise est ouverte depuis un certain temps, vous connaissez peut-être déjà l’ ADA . L’Americans with Disabilities Act de 1990 protège les personnes handicapées contre toute forme de discrimination. 

Cela signifie que les personnes en situation de handicap intellectuel doivent bénéficier du même accueil et avoir accès aux mêmes lieux et services que les autres. Tous les types de lieux publics sont concernés et doivent être conformes aux normes ADA : les nouveaux lieux comme les lieux existants. Rendre accessibles les lieux existants peut évidemment s’avérer complexe en raison de travaux de rénovation importants, de l’historicité du bâtiment ou de sa topographie.

Ce qui est sûr, c’est qu’offrir à tous vos clients un accès facile à votre établissement n’est qu’une première étape. La tâche se complique lorsque vos clients en situation de handicap intellectuel doivent accéder à un service ou s’orienter dans votre établissement… Il est essentiel de créer un environnement sûr et rassurant pour qu’ils se sentent à l’aise.

Fournir des informations faciles à lire et à comprendre

Étant donné que les personnes ayant une déficience intellectuelle peuvent avoir du mal à réfléchir, à conceptualiser et à prendre des décisions, la meilleure façon de les aider à comprendre ce que votre lieu et vos services ont à leur offrir est de rendre vos informations les plus claires et les plus simples possibles. 

Comment pouvez-vous le faire exactement ? 

Utilisez des mots facilement compréhensibles,

Donnez des exemples pour expliquer votre proposition,

Faites des phrases courtes,

Utilisez des mots complets au lieu de leurs initiales,

Utilisez des phrases actives plutôt que passives.

Gardez à l’esprit que vos phrases doivent être exemptées d’idiomes ou d’expressions particulières susceptibles de dérouter vos clients. Cela concerne non seulement les personnes handicapées mentales, mais aussi les personnes analphabètes et les personnes âgées. Certaines figures de style, comme les métaphores, peuvent aggraver la situation.

Il en va de même si vous comptez sur des vidéos ou d’autres types de supports pour accueillir vos clients. 

Si votre lieu est particulièrement complexe, un plan à votre bureau d’information peut s’avérer très utile. Petit conseil : pensez à prendre des photos des différents espaces et à les aménager. Ainsi, vos clients pourront mieux visualiser les lieux et les reconnaître à leur arrivée. 

Des informations faciles à lire et à comprendre sont essentielles pour que les clients en situation de handicap intellectuel puissent explorer en toute autonomie votre lieu. 

Établir un système de navigation clair au sein de votre lieu

Une autre difficulté à laquelle vos clients en situation de handicap intellectuel peuvent être confrontés est de se déplacer et de trouver leur repère, notamment dans un lieu complexe et vaste comme un hôpital, un musée ou un centre commercial .

Heureusement, vous pouvez mettre en place des solutions simples qui les aideront à naviguer seuls, à leur rythme. De plus, vous constaterez que tous vos clients en bénéficieront !

Pictogrammes universels

Ils représentent peut-être la solution la plus simple et la plus facile : les pictogrammes. Inutile d’expliquer quoi que ce soit en détail, une icône colorée fera l’affaire. 

Un moyen idéal d’indiquer à vos clients où trouver tel ou tel service. Grâce aux pictogrammes, ils seront moins susceptibles de se sentir anxieux, stressés ou perdus. 

De plus, l’utilisation de pictogrammes universels aidera non seulement les clients ayant une déficience intellectuelle à trouver l’ascenseur ou les toilettes, mais ils seront également utiles à ceux qui ne parlent pas la langue ou aux personnes sourdes qui dépendent des informations visuelles pour se déplacer.

Nous sommes tous habitués aux pictogrammes universels. Ils parlent le même langage, c’est là tout leur intérêt. En quelques secondes, chacun peut comprendre leur signification et adapter son orientation en conséquence. Vos clients et vos employés gagnent ainsi du temps.

Application de navigation pour guider vos clients en situation de handicap intellectuel

Vous pouvez compter sur des technologies innovantes pour aider vos clients en situation de handicap mental à s’orienter dans votre établissement. De plus en plus d’applications proposent des solutions de navigation intérieure pour les personnes handicapées. Après tout, 84 % d’entre elles utilisent un smartphone au quotidien. C’est devenu un outil essentiel pour préserver leur autonomie.

Concentrons-nous sur une excellente application de navigation que vous pouvez facilement mettre en œuvre sur votre lieu de réception :

Evelity : cette application a été conçue pour guider les personnes en situation de handicap, quels que soient leur profil et leurs capacités, dans des lieux complexes. Pour les utilisateurs malvoyants, l’application propose des instructions audio. Pour les personnes en situation de handicap intellectuel, l’application propose des instructions faciles à lire. Créée par Okeenea Digital, une start-up française, Evelity équipe désormais l’ensemble du métro marseillais et la Fondation Luma , un musée d’Arles, tous deux situés dans le sud de la France. Mais cette solution d’orientation intérieure dépasse les frontières puisqu’elle est actuellement déployée à la station JaySt-MetroTech de New York ! 

Grâce à une simple application, vos clients en situation de handicap intellectuel peuvent se déplacer librement et en toute autonomie. Ils n’ont pas besoin de votre personnel pour trouver un service.

L’installation d’une application de navigation dans votre établissement peut être une excellente solution si vous ne pouvez pas entreprendre de travaux de rénovation importants pour le rendre accessible. Cela peut véritablement compléter votre équipement actuel.

Escaliers sécurisés

Selon votre lieu, vous avez peut-être installé des ascenseurs ou même des escaliers mécaniques. Mais êtes-vous sûr que vos escaliers sont accessibles et sûrs ? Vos clients en situation de handicap intellectuel peuvent-ils monter et descendre vos escaliers sans difficulté ?

Voici un récapitulatif de ce dont vos escaliers doivent être équipés :

Mains courantes faciles à saisir et continue,

Surfaces d’avertissement détectables au sommet de chaque volée,

Nez de marche contrasté et antidérapant,

Contremarches contrastées sur la première et la dernière marche de chaque volée,

Un éclairage adéquat.

Encore une fois, ce type d’équipement ne se limite pas à aider les personnes en situation de handicap intellectuel à se déplacer en toute sécurité dans votre établissement. Il s’adresse également à différents profils d’utilisateurs, comme les personnes aveugles ou malvoyantes, ou encore les personnes âgées… L’accessibilité nous a permis de nous concentrer sur la sécurité de tous.

Améliorer la communication entre votre personnel et vos clients ayant une déficience intellectuelle

Pour les personnes en situation de handicap intellectuel, exprimer leurs pensées et comprendre les autres peuvent être difficiles. Que pouvez-vous faire pour faciliter la communication avec elles ?

Ici, votre personnel joue un rôle clé : il doit tout mettre en œuvre pour offrir le meilleur service possible. Et cela est d’ailleurs valable pour toute interaction avec les clients. 

En formant votre personnel pour accompagner au mieux les clients en situation de handicap intellectuel, vous créez un environnement sûr et de confiance pour eux. Ils seront plus enclins à revenir dans un endroit où leurs besoins sont entendus, compris et satisfaits, sans être jugés. 

Découvrez nos 9 conseils pour accueillir au mieux les personnes en situation de handicap intellectuel ! Vous verrez que sourire, rester calme et rassurer peuvent faire la différence. 

De plus, comme nous l’avons vu précédemment concernant l’accès à l’information, veillez à utiliser un langage clair et simplifié, sans idiomes ni métaphores. Cela vous aidera, vous et vos employés, à mieux communiquer avec eux.

Vous pouvez également utiliser différents supports pour faire passer votre message : assurez-vous d’avoir toujours du papier et un crayon à portée de main au cas où vous auriez besoin de dessiner. Inutile de vous transformer en Léonard de Vinci ; réalisez simplement un dessin clair et simple si nécessaire.

En faisant preuve de patience et de respect, vos clients en situation de handicap intellectuel se sentiront plus à l’aise. Ils pourraient vous poser de nombreuses questions, à vous ou à votre personnel, et même être francs. Mais il s’agit d’une conversation informelle, alors restez vous-même. 

Vous connaissez désormais les défis auxquels sont confrontées les personnes en situation de handicap intellectuel et les solutions que vous pouvez mettre en œuvre pour les aider à profiter pleinement de votre lieu ! À vous de jouer !

Vous souhaitez en savoir plus sur la déficience intellectuelle ? Lisez ces articles :

8 clichés sur le handicap intellectuel

Transports publics : des solutions d’accessibilité, également pour les personnes handicapées mentales ! 

7 clichés sur le handicap psychiatrique

Mis à jour le 1er mars 2022 / Publié le 1er octobre 2021

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An employee ready to welcome customers with intellectual disabilities

Providing your staff with the proper training to best assist customers with intellectual disabilities will enable you to create a safe and trustworthy environment for your customers.

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Carole Martinez

Carole Martinez

Content Manager

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