How Can Shopping Malls Be Accessible to People with Disabilities?

How Can Shopping Malls Be Accessible to People with Disabilities?

How Can Shopping Malls Be Accessible to People with Disabilities?

 

Over 116 000 shopping malls are spread in the United States of America and generate each year around 5 trillion dollars. Is accessibility for all just an utopia for shopping malls or a serious goal to focus on? 

Malls constitute the essence of shopping: there are a multitude of different shops in one place with cafés and restaurants too so that people can relax. Everybody can find what they need to at any budget. It’s the place you go to in a panic to buy the Christmas presents on Christmas Eve and where you spend hours with your friends to find the latest clothing trends, see a movie or grab a bite. In theory, every person who possesses a credit card is welcomed but there’s actually a clientele that’s not or barely exploited due to a lack of accessibility: people with disabilities. Representing around 20% of the population, they’re not a market that one should afford to discard. Consequently, all shopping malls should focus towards providing an accessibility for all in order to meet the needs of the totality of its potential customers. Customers with specific needs but who have the same value as any other. When a person has a disability, how can they easily and safely go to the mall? And find the shop where little Harry had found the perfect toy train set? How can a person with a disability calmly shop in a overheated, stuffed and oppressing mall? Depending on the handicap (physical, sensory, mental and psychological), the difficulties they can encounter are not the same so shopping malls need to adapt accordingly. 

Let’s see what accessibility at shopping malls should look like!

Going to the Mall 

People with disabilities first have to carefully choose the shopping mall where they want to go. It may be best at first to avoid the largest malls such as American Dream in the Meadowlands Sports Complex in East Rutherford, New Jersey that has over 450 stores in 3 000 000 sq ft. For a valid person, going to the mall is the easiest thing to do. They either drive there or use public transportation and having several connections doesn’t bother them much apart from the fact that it may take a while. But people with disabilities need to prepare their route.

This means going online to do some research: do they need to take a cab that would accept a guide dog or one that’s adapted for wheelchairs? If they decide to use public transportation, is the subway station or the bus stop near the shopping mall? Of course, it’s best to ride a subway that’s accessible and has the appropriate signing system. The Fashion Centre at Pentagon City mall, for example, in Arlington, Virginia, contains more than 170 stores and restaurants and can easily be accessed by subway from Washington, D.C. It can even provide accomodations in case people need time for their shopping spree. If they struggle to get around once they’re inside the mall, they can use a complimentary wheelchair and keep shopping in all simplicity. By checking online the several entrances to the shopping mall beforehand, people with disabilities can easily plan which entrance to access according to the shops they want to go to. Some shopping malls are equipped with audio beacons that notify the visually impaired person where the points of interest are located (entrances, exits…) and give them some information such as opening hours. Some solutions exist that enable a person with disabilities to be autonomous and serene in their trips. 

Getting Around Inside the Mall

People with reduced mobility can easily get around shopping malls which are equipped with:

⊗ Elevators

⊗ Escalators

⊗ Secured stairs with handrails

⊗ Ramps

Some shopping malls were designed vertically so that shoppers can move upwards and downwards with centrally located elevators and escalators to connect all the stories. Thus, people with restricted mobility can reach them as quickly as possible.

Navigating inside a shopping mall for a person who is blind or low vision can be tiring and stressing, especially with so many obstacles on their way: moms with strollers who act like Godzilla, toddlers running everywhere and bumping into you, the people who hate shopping malls and are in a hurry to leave… In top of all that, people with disabilities have to stay calm and find the right shop. Thanks to the use of a GPS indoor on their smartphone, a visually impaired person can find their bearings. The Macy’s Herald Square store in New York has been one of the first retail stores to implement a digital assistance with its audio-based indoor navigation system. With this type of technology, all the stores, restaurants and other facilities of a shopping mall can be mapped and easily located. Anyone who uses it can even be redirected if they took the wrong path. 

As in the subway, a good signage system is key to enable disabled customers to safely navigate inside the mall such as:

⊗ Accessible information points

⊗ Pictograms with flashy color

⊗ Bigger font sizes for signs 

⊗ Guide paths 

Installing a practical and efficient signage system contributes to provide accessibility for all in an indoor labyrinth. 

A very good example of a mall accessible for people in wheelchairs is the Mall of America, the second largest mall in the States in terms of total floor area, located in Bloomington, Minnesota. People in wheelchairs can easily access any store, eating at a restaurant and enjoying the many attractions that the mall offers. Everything is thought to attract people in wheelchairs and make them feel welcome like any customer. Even their accommodations are accessible. 

Communicating with the Staff 

Shopkeepers and sales assistants focus on helping the customers in the best way they can. (At least, that’s what they all should do but we’ve all had bad experiences.) Whether a customer knows what they want to buy or need advice, a staff that’s trained to deal with people with disabilities will be precious and extremely helpful. A proper training and an improved awareness of the needs of people with disabilities would not only be beneficial on a human level but on an economic one as well as they could turn into regular customers. 

7 Tips to Welcome a Person with Disabilities

A hearing impaired person can be provided with an amplifier (FM systems) to fully understand the advice of the sales assistant. Plus, some apps exist such as Ava which transcribes in live the words of a group of people. The sales assistant and the hearing impaired customer just have to download the app on each of their phones. The microphones enable the conversation to be transcribed. Thus, the hearing impaired customer will receive the same service as any customer and will be more likely to come back if they had a patient and helpful sales assistant to assist them. 

The same applies for a person in a wheelchair who would need a suitable fitting room to try the clothes, lower checkout counters and removable digital payment terminals. All customers are supposed to leave the mall feeling like they’ve had a good experience. Committed sales assistants are a big part of the customer experience. Accessibility for all certainly needs to be taken into account for shopping malls developers.

Mixing with Other Shoppers 

It’s easy to feel overwhelmed by the crowd and by the constant noise and loud conversations. Some autistic people are particularly intolerant to noise and wear noise-cancelling headphones or ear defenders in order to protect themselves from exterior noises. 

Every situation can be stressing for a person with disabilities in a confined and busy place. Shopping with a patient friend who knows best how to assist a person with disabilities can be reassuring and can turn into a fun careless day.

Accessibility for all is still a work in progress but some shopping malls are already leading the way. They understood that they could be more welcoming and inclusive to meet the needs of any type of public and attract more shoppers once their malls turned accessible, meaning more profits for them and happy shoppers who will have a great time doing something easy that everybody does.

Want to know more about accessibility in complex venues? Check our articles:

How Is Airport Accessibility Progressing for People with Disabilities?

The Guidelines for Stadium Accessibility: Offering People with Disabilities a Good Experience

How to Make Museums More Accessible for People with Disabilities?

Published on July 10th, 2020 / Updated on December 13th 2021

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Navigating inside a shopping mall for a person who is blind or low vision can be tiring and stressing, especially with so many obstacles on their way. (…) Thanks to the use of a GPS indoor on their smartphone, a visually impaired person can find their bearings.

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Carole Martinez

Carole Martinez

Content Manager

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Disability Pride Month: What Is It and Why Is It Important?

Disability Pride Month: What Is It and Why Is It Important?

Disability Pride Month: What Is It and Why Is It Important?July celebrates Disability Pride Month! A month to support and raise awareness on disability. It gives people with disabilities an opportunity to be seen and heard. Obviously, everybody has their own...

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For more than 25 years, we have been developing architectural access solutions for buildings and streets. Everyday, we rethink today’s cities to transform them in smart cities accessible to everyone.

By creating solutions ever more tailored to the needs of people with disabilities, we push the limits, constantly improve the urban life and make the cities more enjoyable for the growing majority.

[INFOGRAPHIC] How Can the City of Ottawa Improve its Accessibility with APS?

[INFOGRAPHIC] How Can the City of Ottawa Improve its Accessibility with APS?

[INFOGRAPHIC]

How Can the City of Ottawa Improve its Accessibility with APS?

 

Accessible Pedestrian Signals (APS) are Accessibility for Ontarians with Disabilities Act (AODA) compliant signals that help the blind and visually impaired cross the street safely relying on audio cues. They provide valuable assistance at complex or noisy pedestrian crossings when only relying on the traffic flow can prove to be at risk.

The ultimate guide to accessible pedestrian signals. I want it!

Their installation is an integral part of accessibility policies of major American and Canadian cities. Ottawa is one of those cities that put people first.

In a city where around 50,000 blind people have difficulties getting around, Ottawa accessibility design standards have been developed to encourage diversity, remove physical barriers and provide solutions embracing the principles of “universal design”.

These standards require APS to be provided where new pedestrian signals are being installed or where pedestrian signals are being replaced. However a fair amount of locations still remain unequipped and the number of pedestrian injuries and fatalities highly dissuades blind people from crossing streets.

This infographic intents to highlight the importance of implementing more APS units in Ottawa.

For more information about Toronto APS policy, read this article:

How Do Blind People of Toronto Cross the Street Safely?

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In a city where around 50,000 blind people have difficulties getting around, Ottawa accessibility design standards have been developed to encourage diversity, remove physical barriers and provide solutions embracing the principles of “universal design”.

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Zoe Gervais

Zoe Gervais

Content Manager

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Get the latest news about accessibility and the Smart City.

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Disability Pride Month: What Is It and Why Is It Important?

Disability Pride Month: What Is It and Why Is It Important?

Disability Pride Month: What Is It and Why Is It Important?July celebrates Disability Pride Month! A month to support and raise awareness on disability. It gives people with disabilities an opportunity to be seen and heard. Obviously, everybody has their own...

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The French leading company

on the accessibility market.

For more than 25 years, we have been developing architectural access solutions for buildings and streets. Everyday, we rethink today’s cities to transform them in smart cities accessible to everyone.

By creating solutions ever more tailored to the needs of people with disabilities, we push the limits, constantly improve the urban life and make the cities more enjoyable for the growing majority.

Olympic Games Tokyo 2020: Accessibility Equipment Update

Olympic Games Tokyo 2020: Accessibility Equipment Update

Olympic Games Tokyo 2020: Accessibility Equipment Update

 

Because of COVID-19, many events had to be postponed in 2020, including the Summer Olympic Games in Tokyo. But everything is set for the Japanese capital to play host from July 23 to August 8, 2021. As for the 4,400 Paralympic athletes, their turn to shine will come from August 24 to September 5. Tokyo had already experienced the excitement related to such an event in 1964 and considerable work had been undertaken. For the 2020 Olympics, Tokyo prepared to welcome 500,000 tourists who were supposed to flock from all over the world to attend this unique event and among them several thousands of people with special needs. Unfortunately, the city is currently under restrictions due to a state of emergency. Meaning that because of an increase of COVID-19 cases, there can’t be any spectators at all to cheer for the athletes! We can only enjoy the Games from the comfort of our own homes.

The overall budget of the event was at first estimated at a minimum of $3.4 billion but because of the one-year delay it’s now up to $15.4 billion. An increase of 22%. The huge investment can also be explained by making the Olympic area and city infrastructures accessible to everyone since it was initially supposed to welcome spectators. Even if Tokyo has set up accessibility equipment specifically for the Summer Olympic Games, all citizens and tourists with disabilities will still benefit from some of it after the event is finished. Thus this represents a long-term investment to remove accessibility barriers!

What about the accessibility equipment for the Olympic Games? What is the national legislation in force related to accessibility? And what examples of application these laws have to date? We will see that the accessibility equipment the city put in place is a great showcase for inclusion but that efforts still need to be made. Nevertheless, Tokyo truly sets an example for the next cities who will host the Olympic Games and welcome visitors and athletes with disabilities.

Local accessibility regulations

The number of elderly people is constantly growing in Japan. The older the population, the more the need for accessibility increases. In response to this growing problem, the Ministry of Territory, Infrastructure and Tourism brought into force in 2008 the “barrier free” law in order to allow everyone to move independently in public spaces such as train stations, transit centers, airports, ports but also shopping malls and public buildings.

Read our article How to Guarantee a Seamless Mobility Chain to Users with Disabilities?

The accessibility of public spaces has resulted in numerous initiatives such as the installation of ramps, elevators, tactile floor markings, spaces reserved for wheelchair users and information in braille.

The election of Tokyo in 2013 as the host city for the Olympic Games accelerated the process of implementing this law and enabled as many people as possible to benefit from this sporting event. All accessible places are to be identifiable by a blue sticker during the 2020 Summer Olympic Games.

 

Olympic Games’ accessibility guidelines

In collaboration with relevant state organizations, the Tokyo government, municipal authorities and associations representing people with disabilities, the Tokyo 2020 Organizing Committee formulated accessibility guidelines for the Olympic Games, which were approved by the international paralympic committee.

Among the competition venues, 24 already exist, 10 will remain temporary and 8 have been built specially for the Games. The other places targeted by the accessibility guidelines include existing accommodation places and public transport as well as those created for the occasion.

Access and circulation equipment

These guidelines apply to all access and circulation equipment such as:

⊗ Access routes and movement areas which must be free of obstacles and a minimum of 5.9 feet wide.

⊗ The ramps if access to the same height from the ground is not possible (different inclinations depending on the sites are proposed in the guidelines).

⊗ Stairs whose steps must be of uniform height and depth, avoiding spiral staircases.

⊗ Ground surfaces which must not present any risk of tripping and offer reliable directional indicators which adapt to all users. In addition, exterior pathways must be equipped with tactile paths.

⊗ Reception desks, entrances and exits must be accessible to people with reduced mobility.

⊗ Doors must be designed so that they can be pushed by people in wheelchairs, pushing strollers, or carrying heavy objects.

⊗ Elevators and escalators which must be installed near passageways.

Equipment dedicated to spectators

Regarding equipment originally dedicated to spectators, the guidelines also make recommendations for:

⊗ Seated places: at least 0.50% of the total number of places must be accessible to people with reduced mobility. The same ratio is applicable to places dedicated to their companions.

⊗ The toilets and changing rooms must be designed to accommodate people with reduced mobility as well. A unisex toilet intended to accommodate a person in a wheelchair is compulsory for each toilet block.

For more details on the recommended technical specifications, please refer to the 2020 Olympics accessibility guidelines.

An example of application of the accessibility guidelines: the Tokyo Games Athletes’ Village

The Village concept is based on the principle of universal design. A place designed specifically for the occasion and 100% accessible to allow athletes to relax and concentrate.

The Village fully complies with the committee’s accessibility guidelines. Every detail has been thought out to accommodate Paralympic athletes in order to ensure their comfort for the competition.

For example, the Tokyo government has carried out a study to ensure that the configuration of the elevators meets the specific requirements of the Tokyo 2020 Games as well as long-term needs. Also, double rooms have been converted into single rooms so that athletes with disabilities can benefit from sufficient space.

With a maximum slope of 2.5 degrees, the Olympic Village site is geographically adapted to accommodate all visitors. The access to the seaside was designed with a slight slope. Also, the longest distance between the athletes’ entrance and the residences is 929 yards.

 

Transport: a futuristic shuttle to reduce obstacles

Another example of a practical accessibility application, this time related to transportation, is Toyota’s futuristic Accessible People Mover (APM) shuttle. As the global Olympic partner, the automaker has developed an electric vehicle for short distances. The 200 shuttles can transport athletes, staff and visitors with mobility difficulties to the various sites of the Tokyo 2020 Olympic Games. Using an integrated ramp, the vehicles designed specifically for the Games can transport two passengers and one person in a wheelchair at a time for the “last one mile”.

 

To conclude

If Japan remains an example in terms of accessibility in Asia, it still has a long way to go to match its European counterparts.

The President of the International Paralympic Committee Andrew Parsons remains particularly worried about the accessibility of hotel rooms in the city. Recently, hotels with 50 or more rooms were required to have only one accessible room. The law has recently been changed to bring this level to 1% of the total number of rooms per hotel. This reform is a positive legacy for the Paralympics but also afterward.

In general, Japan maintains protective towards its disabled citizens. Despite the new regulations and the overall improvement in the accessibility of public places, “you don’t see people with disabilities moving around, because there is a cultural barrier. They are expected to stay at home, ” said Andrew Parsons.

However, the organization of the Olympic Games remains a great opportunity to change mentalities and regulations. As a legacy of the 2008 Beijing Olympics, Beijing Airport now has a parking specially adapted for disabled people. The event also helped build wheelchair ramps in streets, malls and major cultural attractions.

Another highlight during the Beijing Olympics, the city installed accessible pedestrian signals at pedestrian crossings to assist people with visual limitation.

All these examples prove that accessibility equipment originally set up to host the Olympic Games can be profitable in the long-term. Indeed, they help improve the everyday lives of people with disabilities.

Like Beijing and the other host cities, let the positive pressure on Tokyo help the Japanese capital make the transition to a more accessible smart city.

Updated on July 27th, 2021

Take a look at our article on another sporting facility:

The Guidelines for Stadium Accessibility: Offering People with Disabilities a Good Experience 

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The election of Tokyo in 2013 as the host city for the Olympic Games accelerated the process of implementing the “barrier free” law and enabled as many people as possible to benefit from this sporting event.

writer

Zoe Gervais

Zoe Gervais

Content Manager

stay updated

Get the latest news about accessibility and the Smart City.

other articles for you

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Disability Pride Month: What Is It and Why Is It Important?

Disability Pride Month: What Is It and Why Is It Important?

Disability Pride Month: What Is It and Why Is It Important?July celebrates Disability Pride Month! A month to support and raise awareness on disability. It gives people with disabilities an opportunity to be seen and heard. Obviously, everybody has their own...

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For more than 25 years, we have been developing architectural access solutions for buildings and streets. Everyday, we rethink today’s cities to transform them in smart cities accessible to everyone.

By creating solutions ever more tailored to the needs of people with disabilities, we push the limits, constantly improve the urban life and make the cities more enjoyable for the growing majority.

5 Must-Have Apps for Deaf and Hard of Hearing People

5 Must-Have Apps for Deaf and Hard of Hearing People

5 Must-Have Apps for Deaf and Hard of Hearing People

 

Les avancées technologiques peuvent faire des miracles. Pour les 466 millions de personnes dans le monde souffrant d’une perte auditive invalidante ( OMS ), les smartphones sont devenus un outil essentiel pour faciliter les interactions sociales grâce à la perception de la parole.

Aujourd’hui, 95 % des personnes sourdes et malentendantes utilisent un smartphone au quotidien dans les pays développés. De nombreuses applications contribuent à éliminer les principaux obstacles à la communication qui entravent le quotidien de millions de personnes sourdes et malentendantes à travers le monde.

Pour vous aider à démarrer, nous avons sélectionné pour vous les 5 meilleures applications de 2022 pour aider vos visiteurs malentendants à vous contacter, à communiquer sur place et à bénéficier des services disponibles. Cette liste non exhaustive ne remplace pas les dispositifs déjà disponibles dans votre établissement, comme les boucles magnétiques, mais constitue plutôt un complément optionnel pour mieux accueillir les personnes sourdes ou malentendantes dans votre établissement ou lors de réunions de concertation.

Paramètres d’accessibilité du smartphone

Avant de se précipiter sur Google Play ou l’App Store, il est important de vérifier auprès de l’utilisateur que les paramètres d’accessibilité de son smartphone sont bien configurés. De bons réglages sont plus efficaces qu’une application qui surcharge l’appareil.

Les fonctionnalités des téléphones sont souvent sous-utilisées en raison du manque de communication entre les systèmes d’exploitation et de leur constante évolution. Elles sont pourtant simples à activer et très utiles. Voici celles que vous devez communiquer à vos équipes si nécessaire cette année.

Tout d’abord, renseignez-vous sur le modèle du téléphone . La personne possède-t-elle un iPhone ? Pour les utilisateurs d’iPhone 5 ou ultérieurs, le téléphone inclut plusieurs options d’accessibilité de base, telles que :

⊗ Contrôle du volume

⊗  Écoute en direct pour les personnes malentendantes afin de mieux percevoir leur interlocuteur lors d’une conversation, même s’il se trouve à l’autre bout de la pièce ou dans un environnement bruyant. Le son peut être transmis à des aides auditives compatibles Made for iPhone, des AirPods ou des Powerbeats.

⊗  Audio mono pour les personnes malentendantes d’une oreille. Les enregistrements stéréo diffusent des informations audio distinctes dans chaque oreille. L’audio mono vous permet d’entendre les mêmes informations dans les deux oreilles.

⊗  La configuration des protocoles RTT et TTY pour passer des appels sous forme de texte en direct.

⊗  Alertes visibles et vibrantes pour éviter de manquer des appels, des messages et des notifications avec la possibilité de choisir plusieurs options de vibration ainsi qu’une lampe de poche.

⊗  Siri en tapant la question souhaitée.

Des raccourcis peuvent être configurés pour simplifier l’accès aux fonctionnalités par un triple clic. Invitez les utilisateurs à effectuer la dernière mise à jour de leur appareil pour accéder aux dernières fonctionnalités.

Sur les téléphones Android, les fonctionnalités natives sont moins nombreuses, mais complétées par des applications téléchargeables. À ce jour, les smartphones fonctionnant sous Android offrent les fonctionnalités d’accessibilité suivantes pour les personnes sourdes et malentendantes :

⊗  Transcription instantanée pour suivre une conversation en direct dans plus de 70 langues et participer rapidement à la conversation grâce à la synthèse vocale.

⊗  Sous-titres avec possibilité de choisir les préférences des sous-titres à utiliser (langue, texte et style).

⊗  Sous-titres instantanés : cette fonctionnalité est automatique pour tout le contenu multimédia en cours de lecture sur les appareils Google Pixel uniquement.

⊗  Compatibilité avec les aides auditives qui vous permet de coupler des aides auditives avec un appareil Android pour entendre plus clairement.

⊗  Messagerie instantanée en temps réel (RTT) compatible avec les ATS. Comme sur iPhone, cette option permet de saisir du texte pour communiquer en direct pendant un appel.

5 applications essentielles pour les personnes sourdes et malentendantes

Une fois votre téléphone correctement configuré, il est temps d’installer des applications adaptées à votre utilisation. Nous avons sélectionné pour vous six applications gratuites et utiles pour améliorer l’accessibilité en 2022 et communiquer facilement avec les personnes sourdes et malentendantes.

Ava 

Une application de transcription instantanée qui retranscrit en direct les propos d’un groupe de personnes. Chaque participant installe l’application sur son smartphone et, grâce au microphone, les conversations sont transcrites. Cette application permet aux personnes sourdes ou malentendantes de suivre distinctement une conversation au sein d’un groupe sans avoir à lire sur les lèvres.

Utile pour les utilisateurs d’iPhone qui n’ont pas accès à la célèbre fonctionnalité native de transcription instantanée de Google lors de vos réunions de consultation.

Disponible sur iOS et Android .

RogerVoice 

L’application française mondialement connue créée en 2013 par Olivier Jeannel propose deux options.

La première fonctionnalité est la transcription en direct des conversations téléphoniques dans plus de 100 langues, ainsi que la possibilité de répondre par synthèse vocale. Les personnes sourdes, malentendantes ou ayant des difficultés d’élocution peuvent utiliser le téléphone pour converser avec leur interlocuteur et recevoir un texte dactylographié de ses propos.

L’application va plus loin en proposant de passer des appels grâce à l’aide d’interprètes LSF diplômés et de codeurs LPC diplômés (en France uniquement). Une version gratuite offre jusqu’à une heure d’appel par visio-interprétation. 

Une application utile pour les personnes sourdes ou malentendantes qui souhaitent demander des informations sur votre lieu à distance.

Disponible sur iOS et Android.

Amplificateur de son

L’application Sound Amplifier pour Android est l’équivalent de l’option « Écoute en direct » incluse dans les paramètres de base de l’iPhone. Elle offre toutefois des fonctions plus avancées pour le réglage du volume sonore et la suppression des bruits de fond.

L’application Sound Amplifier améliore la qualité audio des appareils Android avec un casque, pour une expérience d’écoute plus confortable et naturelle. Elle amplifie et amplifie les sons du monde réel.

Cette application peut être très utile si votre lieu dispose d’un environnement sonore médiocre.

Disponible sur Android . Notez que l’application Sound Amplifier fait partie des paramètres natifs des téléphones Google Pixel.

TapSOS

L’application britannique Tap SOS permet aux personnes sourdes et malentendantes d’entrer en contact avec les services d’urgence de manière non verbale. En créant un profil incluant leurs antécédents médicaux, les secouristes peuvent prodiguer les meilleurs soins en cas d’urgence. 

Lors de la connexion avec un service d’urgence, l‘application localise l’emplacement exact et envoie toutes les données stockées dans le profil de l’utilisateur en quelques secondes.

L’application a remporté le prix Digital Health Award 2018 en tant que méthode la plus efficace pour tous les utilisateurs de smartphones pour contacter les services d’urgence en situation de détresse.

Disponible sur iOS et Android.

Visionneuse de sous-titres

Grâce aux microphones des smartphones, l’application Subtitle Viewer permet aux personnes sourdes et malentendantes de visualiser des sous-titres en différentes langues en direct sur leur téléphone. Les sous-titres s’affichent en temps réel et le texte est mis en surbrillance.

L’application se synchronise avec la télévision et les films au cinéma. D’autres applications similaires sont disponibles sur le marché et peuvent accueillir les personnes malentendantes dans vos cinémas si les séances ne sont pas sous-titrées.

Disponible sur iOS et Android.

Comme vous pouvez le constater, les smartphones peuvent être d’excellents outils à portée de main pour aider les personnes malentendantes à mieux vivre. Qu’ils facilitent l’accès au marché du travail, à la culture, aux soins médicaux et aux services publics, les technologies actuelles favorisent les liens sociaux entre les personnes sourdes et malentendantes et le reste de la population, sans pour autant remplacer le contact humain.

Grâce à ces applications, la communication entre les personnes sourdes et malentendantes et les personnes entendantes n’a jamais été aussi simple !

Si vous souhaitez en savoir plus sur la déficience auditive, consultez ces articles :

Accessibilité à l’information dans les transports publics : 5 solutions pour les usagers sourds et malentendants

Ce que vous devez faire pour garantir l’accessibilité des personnes sourdes dans les lieux publics

Personnes malentendantes : une multitude de profils pour des besoins différents

Mis à jour le 28 décembre 2021 / Publié le 17 janvier 2020

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Phone functionalities are often underused due to the lack of communication by operating systems and their constant evolution. They are however simple to activate and highly useful.

writer

Zoe Gervais

Zoe Gervais

Content Manager

stay updated

Get the latest news about accessibility and the Smart City.

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Disability Pride Month: What Is It and Why Is It Important?

Disability Pride Month: What Is It and Why Is It Important?

Disability Pride Month: What Is It and Why Is It Important?July celebrates Disability Pride Month! A month to support and raise awareness on disability. It gives people with disabilities an opportunity to be seen and heard. Obviously, everybody has their own...

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The French leading company

on the accessibility market.

For more than 25 years, we have been developing architectural access solutions for buildings and streets. Everyday, we rethink today’s cities to transform them in smart cities accessible to everyone.

By creating solutions ever more tailored to the needs of people with disabilities, we push the limits, constantly improve the urban life and make the cities more enjoyable for the growing majority.

We Need to Talk About the Pedestrian Crossings of San Francisco and Their Accessibility

We Need to Talk About the Pedestrian Crossings of San Francisco and Their Accessibility

We Need to Talk About the Pedestrian Crossings of San Francisco and Their Accessibility

 

Being a pedestrian in San Francisco is rough. In fact, it’s deadly. More vehicles than ever are on the road. Latest statistics show that 15 pedestrians were killed at an intersection in 2018. 55 were critically injured and 183 suffered severe injury from a motor vehicle. Pedestrians remain in proportion, particularly exposed road users but it is all the more true for blind and low vision people. In fact, have you ever wondered how do visually impaired people cross the road? 

If you live in San Francisco, a leading city that has long pride itself on inclusion, you are entitled to wonder if it is now implementing measures to provide for more safety and autonomy to those who cannot see. 

How inclusive and accessible is San Francisco now? This article provides for an overview of San Francisco’s policy towards blind pedestrian safety. 

 

Stats and facts about San Francisco pedestrian safety for blind people

San Francisco pedestrian safety infography blind people APS

With 797,300 people living with visual impairment in California, the State holds the record for having the highest number of people with visual disability of the United States. The Fog City itself has identified no less than 18,162 blind people that need help navigating streets.

If the city invests in the safety of its citizens including those with disabilities, intersection crashes continue to cause serious injuries and kill pedestrians every year.

San Francisco is made for walking: commitments to a Walkable City

 

When we talk about walking in the street, we inevitably talk about crossing them. As long as we stay on the sidewalk, in principle everything is fine. But the number of intersections in San Francisco was estimated at 18,525. Thus the probability of having to cross the sidewalk is high. Let’s add the 492,988 vehicles that plow the city every day. That’s when things get complicated.

For several years, the city of San Francisco has been following a process of gradual transformation based on the strong idea of ​​a shared use of public space, where all modes of travel have the same rights in the city. The goal is to restore the place to pedestrians by organizing a harmonious and safe cohabitation between them and the vehicles.

To translate this idea into practical reality, San Francisco Municipal Transportation Agency (SFMTA) is working on three ways to improve walking in San Francisco:

⊗ Pedestrian program

 ⊗ Pedestrian strategy

 ⊗ Vision Zero

With its slogan “San Francisco is a city that walks”, the SFMTA  is carrying out its Pedestrian Program including the School Safety Program to ensure safe route to school and quick effective measures turning intersections into safe areas such as: 

⊗ Red visibility curbs at 80 intersections

⊗ Painted safety zones at 40 intersections

⊗ Sidewalk bulbouts at 15 intersections

⊗ High visibility crosswalks at 200 intersections

⊗ Pedestrian headstart signal systems at 60 intersections

⊗ Advanced limit lines at 35 intersections 

To further lead people to choose to walk for most short trips, ex-mayor of San Francisco Edwin M. Lee has implemented the San Francisco Pedestrian Strategy in 2013. This action plan is broken down into various measures mainly impacting crosswalks such as:

⊗ Give extra crossing time at 800 intersections citywide, at least 160 annually

⊗ Re-open 20 closed crosswalks by 2021

⊗ Upgrade 13,000 curb ramps in the next 10 years

⊗ Install pedestrian countdown signals at 184 intersections by 2021

⊗ Target enforcement of high-risk behaviors (i.e., speeding, red-light running, failing to yield to pedestrians) on highinjury corridors and intersections, and report quarterly on injury collisions and enforcement

San Francisco is also part of the global Vision Zero movement. Its goal? Safer, more livable streets to eliminate traffic fatalities by 2024.

Latest Vision Zero end of year report shows that there is room for progress. To meet the 2024 ultimate goal, ex-Mayor Lee partnered with the SFMTA and Department of Public Health to present the WalkFirst program as part of Vision Zero global action plan.

By providing technical and statistical analysis of where and why pedestrian collisions occur in the city, the Vision Zero program is able to provide a roadmap of needed pedestrian safety projects for upcoming years. The City has leveraged $17 million for this project at 170 high-priority locations identified by WalkFirst.

San Francisco’s policy towards Accessible Pedestrian Signals

 

Our streets should be safe to everyone including the young ones, the elderly and the disabled. That is part of the definition of an inclusive city which is partially addressed in the city’s three programs presented above.

But San Francisco is going one step further.

To provide safety and autonomy for blind people when crossing the road, San Francisco has adopted a policy to implement Accessible Pedestrian Signals (APS) throughout the city.

The ultimate guide to accessible pedestrian signals. I want it!

An Accessible Pedestrian Signal (APS) is a pedestrian traffic light equipped with an audible and/or tactile signal that allows people with visual limitations to cross at an intersection. 

In a context where the multiplicity of vehicles using the roadway complicates the analysis of the circulation by the ear and where the tactile cues are not always implanted so as to constitute an effective marker, audio guidance on pedestrian traffic lights is a much-needed technology for visually impaired people.

Find out why Accessible Pedestrian Signals (APS) are a vital solution for the visually impaired in this article: How Do the Blind Safely Cross the Road?

 

2007: Accessible Pedestrian Signal Settlement Agreement

 

San Francisco was the first city in the United-States to address this critical pedestrian safety issue back in 2007.

In the Accessible Pedestrian Signal Settlement Agreement the city agreed to install at least 80 intersections with APS and to spend a minimum of $1.6 million on APS over a 2½-year period. The agreement also provides that the city will seek additional funding for more installations.

This agreement is the result of a successful multiyear advocacy campaign by the California Council of the Blind, the San Francisco LightHouse, and others. Before the campaign, only one intersection was equipped with Accessible Pedestrian Signals located at San Francisco State University. Using structured negotiations, members of the visually impaired community and the city jointly came to an agreement in 2007 that has resulted in the installations to date. 

 

2010: Accessible Pedestrian Signal program receives funds

 

In the span on the three years following the agreement, San Francisco has equipped 36 new intersections with APS (116 in total) making San Francisco the national leader on this important safety issue.

In 2010, the City received more than $200,000 in federal funds in order to equip 5 additional intersections with Accessible Pedestrian Signals (APS).

2019: San Francisco APS state of play

 

According to the SFMTA last update in March 2019, 272 intersections of San Francisco are equipped with APS. The full list is available here. 83 other intersections are upon request by the public to have APS installed.

Regarding the installation policy, the agency publicly states on its website:

“SFMTA’s policy is to install APS at all new traffic signals, and at any existing signalized intersection that is undergoing a major signal upgrade.”

Considering all the undergoing and future roadworks of this constantly moving city, APS units should increase if the policy remains the same.

SFMTA also receives requests from users and local associations to install APS at specific intersections. Theses requests are subject of a prioritization according to those three criterias:

⊗ The relative priority of the requested intersection as compared to other requested intersections.

⊗ Whether any work is being planned at that intersection.

⊗ Whether an APS is likely to be installed within the next three years.

These prioritization criteria are intended to sort out user requests, which can not all be met due to limited funding.

So far San Francisco has been setting out the exemple for other worldwide cities in terms of pedestrian safety. However, only 1,47% of intersections are equipped with APS leaving scope for even greater commitments from the city. 

Also, it seems that SFMTA has been moving at a slow pace in the last two years when it comes to installing APS in the city. On an average, 17 new APS units have been installed since 2010 but it looks like this number is declining. Is San Francisco going to lose its leading position on the world’s accessibility podium? More than 18,000 blind San Franciscans are keeping a close eye on the project.

Want to go one step further? Find out all you need to know about APS regulation in Toronto.

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SFMTA’s policy is to install APS at all new traffic signals, and at any existing signalized intersection that is undergoing a major signal upgrade.

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Zoé Gervais

Zoé Gervais

Content Manager

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