Is Montreal a Fit City for Blind People to Live In?

Is Montreal a Fit City for Blind People to Live In?

Is Montreal a Fit City for Blind People to Live In?

 

The public Quebec Automobile Insurance Corporation (SAAQ) has launched an advertising campaign to ensure that pedestrians and drivers are seen by each other. With its slogan “When crossing, look at each other” the SAAQ invites drivers and pedestrians to make eye contact. However people with visual impairment can not make this contact that guarantees their safety.

How does the City of Montreal takes into account the need for security of vulnerable people? What are the mobility difficulties faced by blind pedestrians in Montreal and what are the solutions provided by the City?

Let’s see if Montreal is a fit city for blind people to live in!

What are the difficulties faced by blind people when crossing the road in Montreal?

Road sharing

The concept of road sharing is increasingly present in Quebec. Pedestrians are also more and more likely to share their traveling spaces. Unfortunately, these developments do not always take into account the safety of pedestrians, especially those with visual limitations. For example, in the case of multifunctional runways, poor layouts can cause a visually impaired person to deviate into the cyclist zone.

Electric and hybrid vehicles

In March 2019, there were 42913 electric vehicles in Quebec.

In a 2009 study, updated in 2011 and intended for the United States Congress, it has been shown that the probability of an accident between a car and a pedestrian is 35% higher if the vehicle is electric. In the majority of cases, the near absence of noise is at the origin of the accident.

Moreover blind or low vision people make extensive use of vehicle noise to determine when it is safe to cross at an intersection and maintain a straight line during this crossing.

Right turn at a red light

The Quebec Ministry of Transport (MTQ) has granted motorists traveling outside the Island of Montreal the privilege of being able to turn right on a red light. Some mayors of Montreal have expressed their desire to obtain the same privilege.

The right turn on a red light is not safe not only for people with vision loss, but also for pedestrians in general. According to the Quebec Ministry of Transport, between April 2003 and December 2014, the right turn at a red light has caused 246 accidents. The Amblyopian Blind Quebec Group (RAAQ) calls for the ban on this maneuver to be strictly maintained on the Island of Montreal for major security reasons.

The absence of sidewalks

The absence of sidewalks, particularly in the Quartier des Arts in Montreal, prevents blind and partially sighted citizens from distinguishing the boundary between the sidewalk and the street. They can easily deviate and end up in parallel traffic.

Crossroads not equipped with Accessible Pedestrian Signals (APS)

Visually impaired pedestrians rely on the flow of traffic and stay alert while cars drive ahead. As soon as the cars parallel to them enter the lane, they know they can cross. Without sustained traffic that allows blind people to be guided, and in the absence of Accessible Pedestrian Signals, blind people are without landmarks.

 “You have to be aggressive and go fast so that the cars let us pass. Some turn right without seeing us. Sometimes I prefer to change my path, ” said Mr. Croisetière, a blind pedestrian.

The ultimate guide to accessible pedestrian signals. I want it!

Roundabouts

Roundabouts are a source of concern in Montreal because they are not accessible and do not allow a person with a visual impairment to cross safely.

 

Montreal Vision Zero 2019 commitments for pedestrian safety

Due to its high density, downtown Montreal is one of the areas where pedestrian and vehicle collisions occur most frequently. In 2017, 15 pedestrians were killed in a traffic collision and 5058 others were injured. In 35% of cases, the vehicle did not give way to the pedestrian.

The most vulnerable people to these road accidents are people with disabilities especially blind and low vision people. The integration and social participation of people with visual disabilities are inseparable from the concept of mobility. That’s why road safety issues are to be tackled and fixed.

The city of Montreal is part of the global Vision Zero plan that aims at reducing the number of serious injuries and road deaths on the roads. In its 2019-2021 action plan published on the Montreal Vision Zero website, the city is committed to better integrate the needs of vulnerable users into the design and programming of traffic signals.

These commitments translate into two major axes:

⊗ Facilitate the crossing at complex and busy intersections by deploying the most suitable measures like Accessible Pedestrian Signals (APS);

⊗ Install traffic lights with pedestrian-only phases at intersections near schools and seniors’ residences.

As an example of initiative, the Metropolitan Montreal Blind and Amblyopic Cluster (RAAMM) and the Montreal-based Nazareth and Louis Braille Institute (INLB) are collaborating with the City of Montreal on the implementation of Accessible Pedestrian Signals (APS). The goal of this partnership is to make intersections accessible and safe, and APS installation required at complex intersections, including intersections with pedestrian exclusive phases.

In line with this ambitious policy, the Planning and Mobility Department of Montreal has published similar objectives for 2019, namely street and intersection planning in order to ensure pedestrian safety of the most vulnerable like seniors, young people, children and people with disability.

Going further with pedestrian safety for blind people

Because road’s accessibility can always be improved, the RAAQ has presented various considerations to be taken into account to ensure safety of people with visual impairments when crossing the road in Montreal. The RAAQ is a non-profit organization that aims to promote the application of universal accessibility principles from the design stage of products and services.

These considerations include:

⊗ Integration of the APS functionality from design stage of traffic lights;

⊗ Prohibition of the right turn when the traffic light is red where the installation of an APS is recommended by a specialist in orientation and mobility; 

⊗ Promotional campaigns and appropriate regulations to ensure the smooth implementation of APS;

⊗ Complete isolation of bike lanes from walking areas to avoid collisions;

⊗ Prohibition of bicycles on sidewalks;

⊗ Prohibition of bicycles tied up to a tree or a pole that are sources of danger;

⊗ Maintenance and respect of the impossibility to turn right when the light is red;

⊗ Obligation for electric vehicles to make a noise that can not be confused with other ambient noise;

⊗ Impossibility for the drivers to deactivate the noise;

⊗ Roundabouts suspension where pedestrian traffic is high.

APS are therefore central in pedestrian safety measures.

However only 9% of intersections equipped with traffic signals are equipped with Accessible Pedestrian Signals. For detailed information about the benefits of APS, you can refer to our article : How do the Blind Safely Cross the Road?

In 2017, the RAAMM released a report on the operation of Accessible Pedestrian Signals in Montreal. This report underscored that 35 of the 200 APS citywide units were partially or completely deficient.

The City of Montreal’s liability for these assets is total and does not fall under the jurisdiction of the Government of Quebec or Canada. The city is therefore responsible for installing new devices and maintaining them.

 

Many road layouts in Montreal are causing problem for visually impaired people to move safely. Vision Zero program offers great opportunities in terms of pedestrian safety but must also take into account the recommendations made by local associations that include more APS implementation.

By designing for the most vulnerable users and taking into account the diversity of their needs, the City of Montreal will build a system safe for all users.

Find out about Montreal APS regulation in our last article!

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The city of Montreal is part of the global Vision Zero plan that aims at reducing the number of serious injuries and road deaths on the roads. In its 2019-2021 action plan (…) the city is committed to better integrate the needs of vulnerable users into the design and programming of traffic signals.

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Zoe Gervais

Zoe Gervais

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7 Tips to Welcome a Person with Disabilities

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7 Tips to Welcome a Person with Disabilities  Who hasn’t been uncomfortable dealing with a person with disabilities? We’ve all been afraid to drop a clanger, to be clumsy and to behave badly. It’s normal to feel disconcerted in a new situation when we don’t...

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For more than 25 years, we have been developing architectural access solutions for buildings and streets. Everyday, we rethink today’s cities to transform them in smart cities accessible to everyone.

By creating solutions ever more tailored to the needs of people with disabilities, we push the limits, constantly improve the urban life and make the cities more enjoyable for the growing majority.

Everything You Need to Know about Accessible Pedestrian Signals Regulation in New York City

Everything You Need to Know about Accessible Pedestrian Signals Regulation in New York City

Everything You Need to Know about Accessible Pedestrian Signals Regulation in New York City

 

Summary

Local requirements are to install 75 new Accessible Pedestrian Signals (APS) every year in New York City. Vision Zero and Pedestrian Safety Action Plans are setting the bar even higher by planning on installing 150 new APS units per year in 2019 and 2020, doubling APS local requirement.

In compliance with the American with Disability Act of 1990 (ADA) federal standards, these new devices must equip all newly constructed intersections equipped with pedestrian signals or pedestrian facilities undergoing construction activity.

However, in practice certain criteria must be fulfilled for their implementation including requests from the blind and low-vision community, frequency of use etc.

The remaining APS installation locations provided by the law are based on engineering studies to prioritize their installation.

The Americans with Disability Act, 1990 

Section 504 of the Rehabilitation Act from 1973 is one of the first American law offering protection for people with disabilities. This legislation required nondiscrimination in all programs, services, and activities receiving federal financial assistance.

In 1990, the Americans with Disability Act (ADA) for state and local governments has extended the Rehabilitation Act to newly constructed or altered public facilities regardless of the funding source.

The ADA requires these facilities to be accessible to individuals:

Each facility or part of a facility constructed by, on behalf of, or for the use of a public entity shall be designed and constructed in such manner that the facility or part of the facility is readily accessible to and usable by individuals with disabilities, if the construction was commenced after January 26, 1992.”

All local laws must comply with ADA standards.

Proposed Accessibility Guidelines for Pedestrian Facilities in the Public Right of Way (PROWAG) 

The Guidelines proposed by The Architectural and Transportation Barriers Compliance Board in 2011 play an important part in the implementation of the laws that require newly constructed and altered facilities to be accessible to individuals with the ADA.

The PROWAG ensure that “pedestrian signals, including requirements for accessible pedestrian signals and pedestrian pushbuttons’ located in the public right-of-way are readily accessible and usable by pedestrians with disabilities.”

The guidelines are the New York City Department of Transportation (NYCDOT) standards.

The National Manual on Uniform Traffic Control Devices 

The National Manual on Uniform Traffic Control Devices (MUTCD) from 2009 part 4 on Highway Traffic Signals Section 4E.09 states that “The installation of accessible pedestrian signals (…) should be based on an engineering study, which should consider the following factors: 

⊗ Potential demand for accessible pedestrian signals; 

⊗ A request for accessible pedestrian signals; 

⊗ Traffic volumes during times when pedestrians might be present; 

⊗ The complexity of intersection geometry (from the pedestrian point of view);

⊗ The complexity of traffic signal phasing.

When used, accessible pedestrian signals shall be used in combination with pedestrian signal timing. The information provided by an accessible pedestrian signal shall clearly indicate which pedestrian crossing is served by each device.

Accessible pedestrian signal detectors may be pushbuttons or passive detection devices.

Accessible pedestrian signals are typically integrated into the pedestrian detector (pushbutton), so the audible tones and/or messages come from the pushbutton housing. They have a pushbutton locator tone and tactile arrow, and can include audible beaconing and other special features.

The name of the street to be crossed may also be provided in accessible format, such as Braille or raised print. Tactile maps of crosswalks may also be provided.

At accessible pedestrian signal locations where pedestrian pushbuttons are used, each pushbutton shall activate both the walk interval and the accessible pedestrian signals.

Pushbuttons for accessible pedestrian signals should be located as follows:

⊗ Adjacent to a level all-weather surface to provide access from a wheelchair, and where there is an all-weather surface, wheelchair accessible route to the ramp; 

⊗ Within 1.5 m (5 ft) of the crosswalk extended;

⊗ Within 3 m (10 ft) of the ,edge of the curb, shoulder, or pavement; 

⊗ Parallel to the crosswalk to be used.”

Highway Design Manual from New York State Department of Transportation

Local Highway Design Manual (HDM) from April 26, 2017 chapter 18 section 18.6.1:Pedestrian Facility Design under the Americans with Disabilities Act (ADA) states that:

“Federal regulations direct that pedestrian safety considerations, including installation of APS at street crossings be included, where appropriate.”

However, a National Cooperative Highway Research Program Project 3-62  research recognizes that the types of APS used in the United States are not entirely adequate. 

Decisions to use pedestrian APS to assist blind and vision-impaired pedestrians should thus result from “effective communications” with individuals, groups, or organizations and should be based on the following: 

⊗ Request(s) from blind, vision-impaired individuals or organizations that represent them,

⊗ The frequency or likelihood of use by blind or vision-impaired pedestrians,

⊗ The proximities to transit stops, government offices, medical facilities, places of employment, shopping, places that provide services to blind and/or other vision impaired persons,

⊗ Motor vehicle traffic conditions (e.g., volumes, speeds, vehicle mix, peaks, lulls, etc.), proximity to other accessible crossings,

⊗ Special, unique, or unusual conditions such as motorists’ inability to clearly see pedestrians who are waiting to cross at intersections (e.g., obstructions, curved approaches, parking lanes).

The manual also highlights the benefits to involve an Orientation and Mobility Specialist (O&M) who teaches blind and other vision-impaired pedestrians how to navigate safely and independently in the streets. These people are usually familiar with traffic control devices such as APS and can teach them how to use them.

The ultimate guide to accessible pedestrian signals. I want it!

Local laws of New York

As codified in NYC Administrative Code Section 19-188, Local Law 21 of 2012 stated that 25 intersections each year had to be equipped with new APS units. Effective in January 2016, the new Local Law 60 of 2014 now requires 75 intersections to be equipped each year. Starting in 2019, NYCDOT plans to install APS at 150 locations per year for the next 2 years, doubling APS installations annually.

New York City Administrative Code 19-188 codifies the installation of APS in the city. An Accessible Pedestrian Signals Program has been drawn up to establish the procedure to follow:

⊗ The department shall identify intersections where accessible pedestrian signals may be installed based on guidelines;

⊗ The department, after consultation with the mayor’s office for people with disabilities and with advocates for and members of the visually impaired community, shall identify intersections which reflect the greatest crossing difficulty for persons with visual impairments;

⊗ The department shall annually install, based on such guidelines, an accessible pedestrian signal at 75 intersections identified by the department following such consultation;

⊗ The department shall post on its website a report analyzing the status of the accessible pedestrian signals program; 

⊗ The department shall post on its website the locations of all accessible pedestrian signals.

New York City Pedestrian Safety and Vision Zero Action Plan

In order to improve pedestrian safety in New York City, the Department of Transportation has developed a Pedestrian Safety Action Plan (PSAP) released in June 2016. The plan advises without requiring to replace non-compliant pedestrian signals with APS at intersections.

NYCDOT has issued a Traffic and Mobility Instruction 15-01 (TSMI) in June 2015 on the “Applicability of Americans with Disability Act Guidelines on Traffic Signals”. This instruction provides general direction and specific policy regarding ADA requirements at signalized intersections. Another more recent TSMI 17-02 revised in September 2017 describes the “Applicability of Americans with Disabilities Act (ADA) Guidelines to Pedestrian Safety Action Plan (PSAP) countermeasures”. The instruction states that the installation of APS is only applicable to ADA standards when the sidewalk is disturbed.

Additionality, Mayor de Blasio’s Vision Zero plan to increase pedestrian safety includes the installation of APS devices and is seeking for new technology solutions to help blind and low-vision people cross the street safely. The city has launched a Call for Innovation last year. The winner, a french-based company Okeenea will soon test its solution on the intersection of the West 23rd Stret and 7th Avenue, in Manhattan.

Are New York City crosswalks safe for blind people to cross? Find the answser in our article!

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The ADA requires Accessible Pedestrian Signals to be accessible to all individuals

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7 Tips to Welcome a Person with Disabilities

7 Tips to Welcome a Person with Disabilities

7 Tips to Welcome a Person with Disabilities  Who hasn’t been uncomfortable dealing with a person with disabilities? We’ve all been afraid to drop a clanger, to be clumsy and to behave badly. It’s normal to feel disconcerted in a new situation when we don’t...

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By creating solutions ever more tailored to the needs of people with disabilities, we push the limits, constantly improve the urban life and make the cities more enjoyable for the growing majority.

New York City Accessibility : Are Pedestrian Crossings Safe for Blind People?

New York City Accessibility : Are Pedestrian Crossings Safe for Blind People?

New York City Accessibility: Are Pedestrian Crossings Safe for Blind People?

 

There are over 200,000 people living with vision loss in New York City. In addition, thousands of blind tourists are trampling the Big Apple’s 6372 miles of pavements every year. If avoiding unexpected obstacles, understanding the streets complexity or make one’s way through crowded pedestrian crossings is difficult for everyone, it is an even bigger challenge for visually impaired and blind people.

What are the typical situations the blind and low vision community face on their daily lives when crossing the street? And what commitments have been made by the city to address safety concerns? You will find all the answers in this article.

 

Pedestrian crossings in New York City: situation analysis

Dangers and challenges for blind pedestrians while crossing the street

Daily routes of the blind and low vision community are often exposed to danger and great challenges. Pedestrians with low vision often rely on audio cues to know when it is safe to cross. In the mid-1990’s, a new type of pushbutton-type Accessible Pedestrian Signals (APS) began to be available in the U.S allowing safe crossing for visually impaired and blind people.

Today only 2% of the intersections are equipped with APS in New York City with only 75 intersections being equipped each year. When failing to function or when the intersection is not equipped, pedestrians have to rely on traffic flow sounds to cross which can lead to serious injury or death hazard.

Here is a non-exhaustive list of special precautions they have to take at pedestrian crossings to avoid unfortunate consequences when crossing intersections without the help of an APS:

⊗ Maintain a trajectory while taking into account long distance crossings, interfering noises or crossings non compliant with ADA regulations,

⊗ Concentrate constantly to listen to the traffic in order to know when to cross,

⊗ Be highly reactive during the WALK interval,

⊗ Focus on the detectable warning surfaces, truncated domes indicators and tactile paving that alert when edges of pavements are reached and lead pedestrians towards safe crossing places, 

⊗ Protect oneself from vehicles exceeding speed limit and distracted drivers,

⊗ Protect oneself from other mode of transports like bikes and electric scooters,

⊗ Avoid pedestrian flow,

⊗ Mind vehicles parked at intersections,

⊗ Deal with well-intentioned drivers or passers-by who want to help but who are creating unintended danger,

⊗ Avoid collision with left-turning motorists during the WALK interval.

What are the different intersection designs with crossing difficulty in New York City?

There are three main intersection types in New York City which present a crossing difficulty:

⊗ Intersections with Leading Pedestrian Intervals (LPI): when pressing the crosswalk button, pedestrians are given a 3 to 7 seconds head start that enhances their visibility and reinforces their right-of-way over turning vehicles,

⊗ Delayed turns (split LPI) : builds on the same operating mode as the Leading Pedestrian Interval (LPI). This design provides a conflict-free head start for pedestrians first and then for bicyclists before turning drivers are allowed to proceed,

⊗ Exclusive Pedestrian Phases (EPP) such as Barnes Dance and mid-block locations: this type of intersection stops all vehicle allowing pedestrians to cross in every direction at the same time.

Vision Zero: New York City’s bold commitment to improve pedestrian safety at crossings

The city of New York is a city with heavy traffic and complicated intersections. As a result, the risk of danger is greater than in smaller cities. In 2013 the total number of road fatalities in New York amounted to 299. In 2017, four years after the creation of the Vision Zero Program, the total number of fatalities on the roads went down to 214, a decrease of 28%. This drop is driven by the implementation of an ambitious policy of road improvements aiming at promoting cyclist and pedestrian safety in the streets of New York: the Vision Zero Action Plan.

The three focus areas of the project are the speed vehicles reduction, the walking and cycling incentive and the accessibility of urban spaces to all regardless of age or disability. The ultimate goal being the reduction of accidents and fatalities on the roads.

For this purpose, the City of New York has partnered with the Department of Transport to roll out a standardized procedure for road maintenance that includes 8 street elements that directly impact the safety of visually impaired people when crossing the street:

  1. Compliance with the Americans with Disabilities Act: perpendicular curb ramps, sufficient time to cross the road and raised crosswalks,
  2. Public amenities: wayfinding, bus shelters, benches and greenery improving the walking experience for blind pedestrians,
  3. Protected bike lanes to help better identify the different traffic flows for blind pedestrians,
  4. Narrow vehicle lanes to reduce speeding and increase pedestrian safety,
  5. Pedestrian islands: impassable refuges that improve pedestrian safety on dangerous axis and allow pedestrian to cross in two times,
  6. Wide unobstructed sidewalks to avoid collision,
  7. Signal-Protected Pedestrian Crossings to give pedestrians exclusive crossing time, reduce turning conflicts and secure crossing for low vision and blind pedestrian with the installation of Accessible Pedestrian Signals (APS) devices,
  8. Dedicated unloading zone to reduce double-parking and collision when crossing.

“Vision Zero is working. We have lowered the speed limit, increased enforcement and created safer street designs, efforts that build on each other to help keep New Yorkers safe” said New York City’s Mayor de Blasio

Vision Zero view’s website allows everyone to see how many accidents have occurred according to street designs and speed limit. The full Vision Zero four year report is also public and informs about all statistics and metrics of the results of the program.

Focus on Accessible Pedestrian Signals (APS) in New York City

A blind person needs to compensate for the lack of vision when crossing the road. Accessible Pedestrian Signals (APS) provide audible information about the WALK and DON’T WALK interval allowing blind and low vision pedestrians to cross the street safely and independently. The New York City Department of Transportation’s (NYCDOT) commitments include implementing APS units to provide accessibility for all New Yorkers. This device has proven its worth to meet safety needs of the blind and low-vision community and thus fulfill the objectives of Vision Zero action plan.

The ultimate guide to accessible pedestrian signals. I want it!

APS in New York: state of play

According to New York City’s Department of Transport Accessible Pedestrian Signals program status report of December 2018, 75 Accessible Pedestrian Signals (APS) units are installed every year following the requirements of Local Law 60 of 2014. As of December 31, 2018, 371 APS units were installed citywide.

Starting in 2019, New York City is planning on installing for the next two years 150 new APS units per year, doubling APS local requirements in 2019 and 2020.

A list of all Accessible Pedestrian Signals locations in New York is available.

With thousands of traffic lights citywide, we can yet legitimately question the city’s commitment to blind pedestrian safety. Lawsuits have even been filed alleging “that the city is violating the rights of the visually impaired by failing to update most of the city’s crosswalks with accessible pedestrians signals (…)”.

The Pedestrians for Accessible and Safe Streets (PASS) Coalition’s mission is to ensure that blind and visually impaired have full access to New York streets. One of their main actions is to push for the inclusion of APS in the Vision Zero blueprint.

APS system at pedestrian crossings in New York: now and tomorrow

The actual APS system that can be found at 371 intersections citywide features a distinct rapid ticking tone that can be adjusted. A raised vibrating tactile arrow is located next to the pushbutton to indicate in which direction to cross. These devices can be found next to pedestrian crossing ramps in order to clarify which APS unit is for which crossing. When pushing the button, the arrow vibrates and an audible “walk” message or a rapid ticking tone is displayed corresponding to the respective WALK and DON’T WALK intervals.

However, this facility has faced criticisms from users and residents in recent years mainly due to noise pollution, ambiguous indications and the lack of information about the location of the pushbutton.

In order to improve its services to citizens, the NYCDOT is currently involved in a multi-year contract with the University Transportation Research Center (UTRC) in order to conduct research in pedestrian safety. The aim of this research is to understand how new technologies can meet the objectives of Vision Zero plan.

NYCDOT is also counting on the French-based company Okeenea winner of a Call for Innovations to enhance mobility for the blind and low vision community in the city. The winning solution is now developing technologies to protect pedestrians with vision loss when crossing the road using intelligent transportation system (ITS) solution. You will soon be able to test the solution on the intersection of the West 23rd Stret and 7th Avenue, in Manhattan. If the tests are conclusive, intelligent devices providing information on street names being crossed and other real-time information preventing potential dangers will be installed citywide.

 

Being the third most congested city in the world with 14,460 traffic intersections, the safety issue in New York is strong for pedestrians. With the implementation of Vision Zero action plan and the Mayor’s Office of Technology and Innovation (MOTI) ongoing efforts to turn New York into a smart city, the metropolis is setting high standards in terms of pedestrian safety.

However, many more efforts are still expected to make it easy and safe for people with disabilities to navigate the streets. New York has a great potential to design a state-of-art inclusive smart city, but will the city be able to match its ambition and shine on the world stage?

What are New York City APS regulations? Find all you need to know in our article!

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Starting in 2019, New York City is planning on installing for the next two years 150 new APS units per year, doubling APS local requirements in 2019 and 2020.

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Zoe Gervais

Zoe Gervais

Content Manager

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Get the latest news about accessibility and the Smart City.

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7 Tips to Welcome a Person with Disabilities

7 Tips to Welcome a Person with Disabilities

7 Tips to Welcome a Person with Disabilities  Who hasn’t been uncomfortable dealing with a person with disabilities? We’ve all been afraid to drop a clanger, to be clumsy and to behave badly. It’s normal to feel disconcerted in a new situation when we don’t...

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on the accessibility market.

For more than 25 years, we have been developing architectural access solutions for buildings and streets. Everyday, we rethink today’s cities to transform them in smart cities accessible to everyone.

By creating solutions ever more tailored to the needs of people with disabilities, we push the limits, constantly improve the urban life and make the cities more enjoyable for the growing majority.

Public Transport: Accessibility Solutions, Also for the Intellectual Disability!

Public Transport: Accessibility Solutions, Also for the Intellectual Disability!

Public Transport: Accessibility Solutions, Also for the Intellectual Disability!

 

153 million people live with an intellectual disability in the World. How do they get around the city and take public transportation independently? What are the facilities, accessibility equipment or human solutions that facilitate their mobility? The accessibility regulation is not very explicit on the subject. But many public transport networks have already experimented and implemented measures that have positive effects. Here is an overview!

Intellectual Disability: Specific Needs for Mobility

 

Intellectual disability, also known as general learning disability or mental retardation, is characterized by significantly impaired intellectual and adaptive functioning. Often confused with the mental illness and associated with the cognitive disability, the intellectual disability nevertheless has its specificities.

People with intellectual disabilities have, to a greater or lesser extent depending on the case:

⊗ difficulties of understanding and conceptualization,

⊗ reduced analytical capacity,

⊗ increased emotions and sensitivity to stress,

⊗ difficulties in getting in touch and being understood,

⊗ a reduced ability to be aware of space and time,

⊗ a lack of ability to cope with unforeseen circumstances,

⊗ difficulty concentrating and remembering information,

⊗ difficulties to sort out too much information,

⊗ complicated access to writing, especially when the information is long or contains abbreviations or acronyms…

For the use of public transport, these difficulties have concrete consequences at each stage of the journey: reading maps, understanding schedules, wayfinding, remembering and following directions, identifying the correct bus stop or subway station, coping with service disruptions, delays and emergencies, requesting information from appropriate sources…

 

Tools Adapted to the Intellectual Disability to Use Public Transport

Many transport authorities have already put in place solutions to facilitate access for people with intellectual disabilities to public transport. Beyond the 153 million people with intellectual disabilities identified in the World, it is many other travelers who benefit: the elderly, children, people with mental or cognitive disabilities and potentially anyone stressed or distracted.

 

Help by Planning a Trip

Planning a trip is essential to feel reassured and anticipate difficulties. Some people with intellectual disabilities need to be trained to use public transport.

In New York City, the MTA offers free travel training to all travelers with disabilities. They learn to use the bus and subway independently. To remember the skills obtained, they can also refer to the MTA Guide to Accessible Transit.

In San Francisco, travelers with intellectual disabilities can also get an individualized travel training with a qualified travel trainer. This training allow them to improve their travel skills and gain more experience using the Muni system.

This kind of trainings also exist in Paris with “Mobility Workshops”. The RATP transit system has published a guide in language easy to read and understand.

Some people with an intellectual disability are quite able to use a map as long as it is simplified. Many cities have maps that include photos of the main places. This preview has a reassuring effect and facilitates the recognition of its destination when reaching it. Transport for London offers a large collection of maps in different forms: color, black and white, large print, audio, etc.

 

Multichannel and Multisensory Signage

 

Dissemination of information via several channels and in different sensory modalities (visual, sound, tactile) can reach a wider audience and ensures a better understanding of the message in all circumstances.

More and more transit systems are providing traveler information in real time both in visual form (lighted signs) and sound. Most of the World’s largest cities have passenger information systems with both visual and vocal announcements. This is very helpful for most fragile travelers.

Many French cities have installed audio signage for blind and visually impaired people. The speakers are activated on demand with a remote control or smartphone to avoid noise pollution on roads. They broadcast a fully customizable message wich announces the name of the location and guiding information. Specialized associations on intellectual disability suggest extending the use of these audio beacons to the population they represent. These devices are gradually installed to locate the entrances of metro stations in Paris.

The use of symbols or pictograms also facilitates identification and helps memorize information. Mexico City’s Metro system has icons to identify each station. Instead of a name, these graphic elements make wayfinding easier for passengers with intellectual disabilities or those who cannot read.

Still underdeveloped in the urban space, pavement marking has a strong potential for wayfinding of all the public. In Liverpool, the locations of the main bus stops are indicated by footprints incorporating the bus number and differentiated by a color code.

 

Training Frontline Staff and Drivers on Disability Awareness

 

The behavior of drivers and transport employees can, as appropriate, improve or aggravate the stress or panic situations of travelers with intellectual disabilities. This is one of the reasons why training for the reception of disabled people and accessibility must be provided to all personnel in contact with the public.

This approach is already in place on many public transport networks, as in London, Paris, San Francisco or Toronto.

 

Implementation of Easy-to-Use Equipment

 

The complexity of automated ticketing or security gates can compromise access to transport for people with intellectual disabilities.

The design of this equipment must therefore take into account the specific needs of these users:

⊗ Reduction of the number of manipulations,

⊗ Information easy to understand,

⊗ Tolerance to slowness, etc.

Digital Solutions Adapted to Intellectual Disability

 

People with intellectual disabilities also benefit from advances in information and communication technologies. The Disability Innovation Institute in Sydney (Australia) conducts interdisciplinary research on the use of mobile technology by people with intellectual disabilities, and its capacity to improve their social inclusion. Apps on tablets and smartphones can help them in their daily lives to do their shopping, count the currency, organize their schedule, and of course, travel on public transport. To design accessible applications, it is necessary to take into account the following points:

⊗ Easy to read and understand text: use simple words, not jargon (e.g. travel document = ticket),

⊗ Photos of places: preview of strategic points and places of destination. The fact of being able to visualize one’s journey has indeed reassuring for a person with intellectual disability. A 360 ° view is a real plus.

⊗ Voice input: Users must be able to query with their own words.

⊗ Several possible paths: What is logical for some is not necessarily for others, for example for people with autism. An application accessible to all must allow access to the same information by several methods.

⊗ Suggestions when typing: Whether the query is captured by voice or text, the application should provide suggestions for failure (e.g., “Do you mean…”).

⊗ Priority to the most common queries: These should appear as close as possible to the beginning of the home screen to allow quick access to information.

⊗ E-mail or SMS Alerts: To help users better manage unexpected events and disruptions, it is essential that the application offers an e-mail or SMS alert system on predefined routes. The application should also propose alternative routes.

⊗ Personal preferences: Users must be able to record their own parameters as their preferred mode of transport (surface transport for a claustrophobic person), their walking speed (calculation of the journey time), map display mode (change map orientation, zoom control), etc.

 

As you can see, the needs of people with intellectual disabilities allow the development of solutions that benefit all public transport users. Anyone who occasionally encounters difficulties in comprehension, memory, strength or reactivity, because of their age, illness, stress, fatigue or a simple moment of distraction . Mobility professionals with disabilities are able to assist you in implementing these solutions.

 

If you like this article you might also like this one: 8 Clichés About Intellectual Disability

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The needs of people with intellectual disabilities allow the development of solutions that benefit all public transport users. Anyone who occasionally encounters difficulties in comprehension, memory, strength or reactivity, because of their age, illness, stress, fatigue or a simple moment of distraction.

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Zoe Gervais

Zoe Gervais

Content Manager

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7 Tips to Welcome a Person with Disabilities

7 Tips to Welcome a Person with Disabilities

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on the accessibility market.

For more than 25 years, we have been developing architectural access solutions for buildings and streets. Everyday, we rethink today’s cities to transform them in smart cities accessible to everyone.

By creating solutions ever more tailored to the needs of people with disabilities, we push the limits, constantly improve the urban life and make the cities more enjoyable for the growing majority.

The Ultimate Guide to Pedestrian Wayfinding: Understand the Needs and Take Action in Your City

The Ultimate Guide to Pedestrian Wayfinding: Understand the Needs and Take Action in Your City

The Ultimate Guide to Pedestrian Wayfinding: Understand the Needs and Take Action in Your City

 

Vous êtes-vous déjà perdu en ville ou dans un bâtiment complexe ? Avec la densification des zones urbaines, de bons systèmes d’orientation constituent une avancée majeure pour favoriser l’autonomie des piétons. Pour améliorer l’accessibilité piétonne, les meilleures pratiques en matière d’orientation encouragent et permettent aux gens de marcher plus souvent vers davantage de destinations.

Cet article rassemble toutes les informations nécessaires pour répondre aux besoins de tous les publics, les solutions existantes et leur mise en œuvre dans votre ville. Vous disposerez ainsi de toutes les clés pour agir et aider tous les citoyens à s’orienter, quels que soient leur handicap, leur âge et leur connaissance du territoire.

Donnons du pouvoir à tous les piétons !

Pourquoi l’orientation piétonne est-elle importante dans une ville ?

 

Les systèmes d’orientation piétonne sont essentiels en ville, car ils fournissent des informations sur l’environnement et permettent une marche fluide et cohérente. Ils fournissent des informations précises, claires et de qualité, fluidifiant ainsi les flux et rendant les citoyens aussi autonomes que possible.

Selon SEGD, Wayfinding fait référence aux « systèmes d’information qui guident les personnes à travers un environnement physique et améliorent leur compréhension et leur expérience de l’espace ».

Les solutions d’orientation fournissent la bonne information au bon moment et permettent aux usagers de se construire facilement une carte mentale d’un espace. Elles rendent l’environnement lisible et navigable. L’utilisation de systèmes d’orientation contribue également à améliorer l’expérience utilisateur et le plaisir des piétons.

Les systèmes d’orientation encouragent également la marche. En ville, la marche est essentielle car elle contribue à réduire la pollution et le changement climatique. Elle améliore également la santé. De plus, un piéton est plus enclin à consommer qu’un automobiliste, ce qui a un impact direct sur l’économie d’une ville. D’un point de vue social, la marche favorise l’égalité et renforce les liens sociaux entre les habitants. Enfin, marcher en ville facilite l’utilisation du vélo et des transports en commun.

En d’autres termes, les informations fournies par les systèmes d’orientation ont un impact majeur sur la situation économique, sociale et le bien-être de tous.

 

Quels sont les besoins en matière d’orientation piétonne ?

 

Le besoin fondamental en matière d’orientation piétonne est de pouvoir se déplacer dans l’espace public et privé pour atteindre sa destination. Aller d’un point A à un point B sans difficulté et sans se perdre.

Lorsqu’une personne se déplace à pied, tous ses sens sont en éveil. Un système d’orientation piétonne fournit des repères sensoriels. Il peut solliciter la vue grâce à une signalisation visuelle, l’ouïe par la transmission d’informations sonores, l’odorat par l’orientation par les odeurs, etc.

Un système d’orientation piétonnier conventionnel répond donc au besoin premier d’orientation et de sécurité grâce à des informations sensorielles.

Nous allons maintenant examiner les besoins des utilisateurs en fonction de leur situation. Veuillez cliquer sur la situation qui vous correspond le mieux :

 

Residents of a city that doesn’t have any disbility need occasional help in case of uncertainty. Wayfinding solutions then fills a grey area for example when the person doesn’t know the neighborhood well or if roadworks change the usual walking route.

A resident doesn’t need to be guided step by step but rather have a glimpse of the global journey to reassure himself in the choice of the walking itinerary. He will rely on familiar landmarks to get his way round.

Non-resident persons without disability are little familiar with their environment and therefore need help to find their way round the city. Business travelers need to find their hotel and their place of work. Tourists need to know the location of touristic places to visit, to discover the city and to know where they are. They all need to be guided step by step for the duration of their stay.

In addition to the needs of sighted people, blind pedestrians have specific needs due to their disability.

First of all, they need to appeal to a different sense than sight to find their way. Blind people necessitate non-visual cues such as tactile or auditory cues.

Another need is to feel safe while walking. Without sight, the danger is more difficult to apprehend. Wayfinding systems make it possible to overcome the visual deficit by providing clues soliciting other senses.

A blind person also needs to be able to preview his itinerary step by step before departure. Knowing the key steps is essential to anticipate changes of directions, pedestrian crossings, number of bus stations etc.

The need for reassurance and comfort in moving is also essential. A person who does not see wants to know if the path he is taking is the right one.

Finally, the need for autonomy is also essential to take into account. A blind or visually impaired person wants to be able to move alone without having to seek the help of a third person.

People with physical disabilities need to go to a destination based on their motor skills. They need to know where to go to find accessible sidewalks, elevators, slopes, etc. The importance of having a path adapted to their disability is essential.

Wheelchair users have low visibility due to their height. They need information within reach. They also have the desire to be empowered and to be completely sure that the route is accessible before following a path.

Deaf people need visual information to walk safely. Visual guidance is indeed important to meet their needs. Allowing them to get a view of their destination point is very helpful.

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The information provided by wayfinding systems has a major impact on the economic, social and well-being of all.

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Zoe Gervais

Content Manager

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Complex built environment and city managers are looking for lower guided assistance costs. The economic challenge also lies in welcoming tourists. A city that informs its tourists favors its economy.

In addition, conveying a strong image by taking into account all types of disabilities is often challenging for decision makers.

Decision-makers and site managers therefore have an economic and image need to meet.

For signage installers, the set-up and the maintenance must be easy and accessible. Power connection must be minimal. They also need solutions that respect the standards of the public space: high, hygiene, solidity etc.

For digital solution designers, mapping updates must be made on a regular basis.

What are the existing wayfinding solutions?

 

After reviewing and understanding the needs of different groups of the population, let’s talk about existing wayfinding solutions from around the world.

Please click on the solution to access the information:

• Human solutions

Help of passersby

Benefit for end-user: human contact

Drawbacks for end-users : not reliable, not always easy to go up to a stranger in the street, impossible when there isn’t any one to ask

Wheelchair and guided assistance

Benefits for end-user: human contact, reliable, reassuring, less stressing

Drawbacks for end-users : less autonomy, need to book ahead, less spontaneity

Benefits for site managers: gives a positive image, complies with the law

Drawbacks for site managers: expensive, resource-intensive, takes time, misuse and abuse from people

• Visual solutions

Classic or connected signage

Benefits for end-user: allows to find one’s bearings with ease

Drawbacks for end-users: possible contrasts problems, too high, not multilingual, impossible to understand when illiterate, hard to update, can be poorly positioned, no audio information, infrequent

 

Benefits for decision-maker: streamlines human flows, attracts tourists

Drawback for decision-makers: costly maintenance, vandalism, update

• Audio solutions

Audio beacons

Navigueo+ HIFI…

Benefits for end-user: guidance and vocalization of the information, variety of audio messages, most efficient solution for blind people to walk independently and to find landmarks

Drawbacks for end-users: beacons need to be named well by the site manager, the triggering application is energy consuming

Benefits for decision-makers: accessibility of the place, attracts more visitors, proven effectiveness, connected device

 

Accessible Pedestrian Signals (APS)

aBeacon

Benefits for end-users: pedestrian safety, customizable, some Accessible Pedestrian Signals indicate the name of the streets, autonomy

Drawbacks for end-users: Accessible Pedestrian Signals that don’t require a remote control or a smartphone activation are noisy

Benefits for decision-makers: easy to install as they are compliant with all pedestrian signals, affordable, reduces noise pollution, ready for standards laws and needs, provides urban connectivity

• Digital solutions

Outdoor journey planner

Google maps, Apple maps, Bing maps, Here WeGo, Maps.me, Qwant Maps, Osmand

Benefits for end-users: allows to know its location in real time, preferred features

Drawbacks for end-users: mapping is not always intuitive, doesn’t work indoor

Drawbacks for designers: needs to be updated on a regular basis

 

Indoor mapping

Evelity, MapWise, MazeMap

Benefits for end-users: ability to get information about an indoor location, step by step or from points of interests guidance, connection using other technologies than outdoor navigation app, customizable information according to personal preferences

Benefits for decision-makers: long-term savings over wheelchair/guided assistance and signage

Other digital pedestrian wayfinding solutions

How to Implement a Wayfinding Solution? 10 Steps to Take Action!

 

  1. Understand the needs and expectations from users: start from analyzing the needs of people with disabilities who have specific needs to expand to all audiences. Understand the needs of the users according to the people who visit the place (daily users, occasional, punctual). For each type of person arise different needs and problems,
  2. Analyse the environment: strengths and weaknesses of the environment. Take into account the constraints of the place,
  3. Consult with users: interview the end-users to confirm their needs, take time to get to know them, follow them in their journeys etc. This will allow to understand the mobility chain and solve all the problems encountered in their journeys,
  4. Choose the wayfinding solution that best fits the needs of the audience: human, visual, audio or digital,
  5. Choose the guiding solution: for digital solutions, the choice of guiding solution is important. It can be a step-by-step or strategic landmarks guidance,
  6. Prototype the solution,
  7. Test the solution with end users: use the Agile method in order to keep all the stakeholders involved in the development cycle. Have the solution tested at several stages of creation process,
  8. Produce the solution: use designers to create the best wayfinding solution possible,
  9. Develop the solution: this step requires technical skills inherent to the choice of guidance system,
  10. Install the solution: even for most digital solutions, on-site installation is required. It can range from beacon installation as landmarks to the installation of signage.

You now have all the keys to set up pedestrian wayfinding solutions in your city. Keep in mind that an accessible system for blind people will also be accessible for everyone. So, design for the most vulnerable people and you will reach everyone.

Over the past 50 years, most wayfindings systems were orientated for drivers. People on foot have been forgotten. The 21st century stakes have evolved especially because of climate change, fuel prices, personal health, obesity and urban livability. Pedestrian wayfinding is one of the solutions that answers to all of these major issues.

As a decision-maker, help make your city more walkable, legible and liveable for everyone!

If you like this article, you will also like this one: Making Public Transport Information Accessible to Disabled People

Evelity, the first wayfinding solution for all types of disabilities in public and private facilities

more articles

7 Tips to Welcome a Person with Disabilities

7 Tips to Welcome a Person with Disabilities

7 Tips to Welcome a Person with Disabilities  Who hasn’t been uncomfortable dealing with a person with disabilities? We’ve all been afraid to drop a clanger, to be clumsy and to behave badly. It’s normal to feel disconcerted in a new situation when we don’t...

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powered by okeenea

The French leading company

on the accessibility market.

For more than 25 years, we have been developing architectural access solutions for buildings and streets. Everyday, we rethink today’s cities to transform them in smart cities accessible to everyone.

By creating solutions ever more tailored to the needs of people with disabilities, we push the limits, constantly improve the urban life and make the cities more enjoyable for the growing majority.