5 Must-Have Apps for People with Intellectual Disabilities

5 Must-Have Apps for People with Intellectual Disabilities

A smartphone screen with apps for people with intellectual disabilities

5 Must-Have Apps for People with Intellectual Disabilities

People with intellectual disabilities such as Down syndrome or fragile X syndrome have an intellectual development that’s inferior to the population average and learning difficulties. This means they have trouble conceptualizing, thinking, making decisions and communicating with others. 

In order to better communicate, easily make decisions or even to stay organized, they can rely on numerous apps. Plus, they enable them to remain autonomous and to challenge themselves at their own pace.

Let’s have a closer look at 5 must-have apps for people with intellectual disabilities!

Cozi Family Organizer

A great app to stay in sync with your family! You can set reminders for yourself or any of the family members. This can be helpful for those who need to be driven to medical appointments or work. 

Plus the calendar is easy to use and to comprehend.

You can also create all kinds of to-do lists to make sure all your everyday tasks are organized and set up a meal planner!

Available on Android and iOS

Evernote

Another great app to help you stay organized! With Evernote, you can create to-do lists, capture photos, record voice reminders or simply take notes. And your notes can be searchable. 

Find what suits you best and make sure you don’t miss any events!

Available on Android and iOS

Evelity

An indoor navigation app to help you find your bearings in complex venues. The app perfectly adapts to the user profile and provides optimized routes with easy-to-read and easy-to-understand instructions. 

You can also preview your itinerary to be more familiar with it. 

Besides, its simplified interface makes it easy for you to use. 

Evelity is currently being tested at the Jay Street-MetroTech subway station in New York but it’s also deployed in other sites in France, its country of origin: the whole metro network in the city of Marseilles, the Luma museum in Arles and the medical university campus Rockefeller in Lyon.

Available on Android and iOS

Breathe2Relax

We can all feel stressed from time to time or tiring by our environment. Breathe2Relax teaches breathing techniques to remain calm and serene. 

It helps people with anxiety to relieve their stress.

Available on Android and iOS

Red Panic Button

If at some point you need help, you can hit the Red Panic Button! First when setting this app up, you need to list your contacts who’ll serve as your emergency contacts. People you are comfortable with and can rely on.

When you’re in trouble, the app sends them a SMS containing a Google Maps link with your location.

Available on Android and iOS

Be careful of what you’re being promised

You may have found in your research countless brain-trainings apps to improve your memory and problem solving skills. However, there’s little scientific evidence that demonstrates their effectiveness. Much more research is needed.

For now, it looks like these apps don’t have the power to sharpen your cognitive abilities or prevent any mental decline for those with dementia or Alzheimer’s. But if you feel like trying, a lot of these apps can be both free and entertaining such as Peak, Elevate or Lumosity.

You now have 5 great apps at your fingertips to make your everyday life easier! 

Want to know more about people with intellectual disabilities? Check out our articles:

9 Tips to Welcome a Person with an Intellectual Disability

What You Need to Do to Ensure Accessibility for Customers with Intellectual Disabilities at Your Venue

Public Transport: Accessibility Solutions, Also for the Intellectual Disability!

Published on January 7th, 2022

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A person is using Evelity on the subway. They're on an escalator.

An indoor navigation app to help you find your bearings in complex venues. Evelity perfectly adapts to the user profile and provides optimized routes with easy-to-read and easy-to-understand instructions.

writer

Carole Martinez

Carole Martinez

Content Manager

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powered by okeenea

The French leading company

on the accessibility market.

For more than 25 years, we have been developing architectural access solutions for buildings and streets. Everyday, we rethink today’s cities to transform them in smart cities accessible to everyone.

By creating solutions ever more tailored to the needs of people with disabilities, we push the limits, constantly improve the urban life and make the cities more enjoyable for the growing majority.

What Accessibility Solutions for Different Types of Physical Disabilities?

What Accessibility Solutions for Different Types of Physical Disabilities?

A person using an electric wheelchair is getting around in the streets

What Accessibility Solutions for Different Types of Physical Disabilities?

 

Usually, when we think about physical disabilities, we visualize a wheelchair pictogram related to wheelchair users. But physical disabilities also concern people with reduced mobility and reduced dexterity. This means that a person using a walking cane and a person who struggles picking up a bottle of water both have physical impairments even though their situations are very different.

According to their capabilities, people with physical disabilities may find it difficult to wander in their city, use public transportation and go to a museum or a shopping mall. They need to count on accessibility and on a seamless mobility chain to be able to fully enjoy everything they want to. 

Fortunately, the solutions that meet the needs of people with physical disabilities can suit every of their profile. But first, let’s figure out what physical disabilities entail! 

What are the types of physical disabilities?

Basically, people with physical disabilities find it more difficult to get around or to perform manual tasks like walking, standing up, sitting, raising an arm and closing their fingers.

For some people, a physical impairment affects their legs or arms. For others, it will impact their whole body. Plus for others, it will manifest into a speech impairment without compromising their ability to understand.

Depending on the case, physical disabilities can be permanent, long-term or temporary. For example, if you go skiing in Aspen and unfortunately have an accident and end up with a broken leg then you may need to use crutches to walk while recovering. Even if this situation is just temporary, seeing that your bones need time to heal (unless you’re Harry Potter), this means you may struggle to get around, to go to work or to use public transportation.

This type of accident is frequent and can happen to anyone as we don’t need to go skiing to break a leg. The same holds true for very bad car accidents resulting in severe physical disabilities. But there are also a lot of genetic disorders and common diseases that result in physical disabilities:

Arthritis,

Heart diseases,

Respiratory disorders,

Epilepsy,

Multiple sclerosis,

Spinal cord injuries,

Spina bifida,

Cerebral palsy,

Carpal tunnel syndrome,

Parkinson’s disease…

As you can see, physical disabilities cover a multitude of diseases and genetic disorders. Another category worth mentioning that could turn into a series of articles is dwarfism. 

We will not linger on dwarfism here but we’ll simply tell you some basic facts:

The appropriate terms you can use are “people with dwarfism”, “Little People”, “LP”, “people of short stature” and “people with a form of dwarfism” but you can let them tell you what they prefer,

If you need to use the plural form of “dwarf”, you should choose “dwarfs” as “dwarves” makes a reference to the characters created in J.R.R Tolkien’s The Lord of the Rings,

There are around 200 types of dwarfism,

Dwarfism doesn’t link to intellectual disabilities.

Around 30,000 people have dwarfism in the USA. Although a lot of them think dwarfism is not a disability, they’re indeed protected by the Americans with Disabilities Act.

It’s to be noted that some genetic disorders cause physical and intellectual disabilities such as Angelman syndrome or Prader-Willi syndrome. Thus, people can have additional disabilities in some cases meaning that we need to take into account all of their needs.

If using a cane or a wheelchair to get around are signs that people have physical disabilities, there are situations where their disabilities are less visible and therefore less obvious. Check out our article: Invisible Disabilities: 80% of Disabled People Are Concerned!

After World War II, a lot of soldiers came back to the U.S. with mild or severe physical disabilities raising the issue of accessibility. The whole country had to adapt to meet the needs of war veterans and truly welcome them home.

What solutions enhance accessibility for people with physical disabilities?

Here, we’ll just focus on three main areas where accessibility for people with physical disabilities takes place: public highways, public transit systems and public venues. All of them are covered by the ADA preventing any form of discrimination against people with disabilities. 

Wherever people with physical disabilities go, they need to rely on a seamless mobility chain. That is to say that to go from point A to point C, point B needs to be accessible. All the links of the mobility chain need to be accessible for people with physical disabilities to have a smooth trip. Actually, this concerns everybody, not just people with disabilities.

Let’s see what solutions you can easily implement!

Accessible public highways

As urban planner or city maker, you need to make sure the city is safe and accessible to explore for people with physical disabilities:

Large sidewalks for wheelchair users,

Lowered curbs,

Parking spaces for people with reduced mobility (PRM),

Pushbuttons for traffic lights that are easy to use and accessible for wheelchair users,

Obstacle-free routes,

Secured stairs with handrails and contrasting non-slip stairs for people with reduced mobility,

Accessible street furniture like benches,

Clear and readable signage for wheelchair users.

You can know more about making the city more accessible to people with physical disabilities thanks to these articles:

Urban Mobility of the Most Vulnerable: 5 Minutes to Understand

How to Maintain Pedestrian Accessibility When Carrying Out Street Works?

If you’re concerned about the safety of your most vulnerable pedestrians, you may have an interest in the Vision Zero movement. It aims at reducing the number of people killed and seriously injured on the roads. 

Different measures can help you make sure pedestrians with physical disabilities remain safe:

Reducing speed limits,

Improving lighting at crossings,

Regulating the traffic of alternative modes such as electric scooters, skateboards…

Cities like New York and Chicago have already implemented them and have seen significant changes in road safety. 

Plus, working side by side with people with physical disabilities and associations advocating for them represents the best way for you to meet their needs. They’ll tell you exactly what you need to do to fully be ADA-compliant and to make the city more accessible and comfortable for them. 

Accessible public transit systems

Subways, bus stations, train stations…, how can your public transit system be accessible to passengers with physical disabilities? 

Access ramps,

Elevators,

Escalators,

Large doors,

Secured stairs,

Clear and readable signage for wheelchair users,

Real-time information that’s easily readable for wheelchair users,

Lowered counters for wheelchair users to buy a ticket,

Lowered vending machines,

Dedicated airlocks for wheelchair users to go through the turnstiles,

Lowered validity ticket control,

Contactless validation,

Indoor wayfinding app like Evelity for passengers with physical disabilities to easily find their bearings inside a complex station. Evelity is currently being tested at the Jay Street-MetroTech station at the New York City subway.

Accessible seatings aboard trains and buses,

Dedicated spaces for wheelchair users aboard trains and buses,

Lowered stop buttons for wheelchair users,

Visual and audio information about the stops so that riders with reduced mobility know when they need to prepare to get off the train or the bus.

But having an accessible public transportation system is much more than putting up accessible equipment or solutions. It also means focusing on trained personnel to deal with passengers with disabilities. Riders with physical disabilities may be more or less autonomous which means they may need to rely on your staff members for assistance. Your staff members have a key role to play in making sure users are safe and satisfied. If they’ve had a good experience, they’re more likely to come back and use your services again!

Check out our articles on accessibility in public transport:

Obstacles in Public Transport: What Solutions for Physical Disability?

How Can Multimodal Transit Centers Be Accessible for People with Disabilities?

How Innovation Promises to Revolutionize Accessibility in the New York City Subway

Accessible public venues

Whether you manage a small restaurant or a shopping mall, you need to make sure people with physical disabilities can access your building and all the services your place provides.

PRM parking spaces,

Access ramps,

Elevators,

Escalators,

Large doors,

Secured stairs,

Large aisles, 

Clear and readable signage for wheelchair users,

Lowered counters,

Accessible seating places,

Accessible restrooms,

Indoor wayfinding app like Evelity if your venue is complex.

You’ll find more detailed information in this article:

What You Need to Do to Ensure Accessibility for People with Physical Disabilities at Public Venues

Keep in mind that here you need to rely on your personnel to provide the perfect quality service to your customers with physical disabilities. A genuine smile can make all the difference! We recommend you and your staff to offer your help but be careful not to impose it. Simply ask your customers with physical disabilities if they need assistance. Some prefer to remain autonomous and others may need extra help but they’ll tell you how to best help them.

8 Tips to Welcome a Person with Physical Disability

Bringing comfort to people with physical and intellectual disabilities

As we saw earlier, some people may have both physical and intellectual disabilities. Even though in this article we mostly focus on physical disabilities, there are of course solutions that can help those who also have intellectual disabilities.

And you can easily set them up in the three areas mentioned above:

Universal pictograms,

Easy-to-read and easy-to-understand information,

Indoor wayfinding app like Evelity,

Secured stairs.

Once again, training your personnel in providing customers with physical and intellectual disabilities with the best possible service will add value to your establishment or transport network.

They just need to remain calm, be natural and speak using easy-to-understand words. Most of all, your personnel need to be patient and have empathy towards your customers. It’s not because they have disabilities that they should be infantilized. On the contrary, you should speak to them as you would anybody.

You and your personnel need to create a safe environment for them to be comfortable enough and feel welcomed.

9 Tips to Welcome a Person with an Intellectual Disability

Although there are a multitude of physical disabilities that cause people to have different needs and mobility issues, a lot of existing solutions help them have access to any place and any services. It’s up to you to implement these! 

Published on December 24th, 2021

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An employee ready to welcome customers with intellectual disabilities

Keep in mind that here you need to rely on your personnel to provide the perfect quality service to your customers with physical disabilities. A genuine smile can make all the difference!

writer

Carole Martinez

Carole Martinez

Content Manager

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Get the latest news about accessibility and the Smart City.

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How to Guarantee a Seamless Mobility Chain to Users with Disabilities?

How to Guarantee a Seamless Mobility Chain to Users with Disabilities?

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5 Must-Have Apps for Deaf and Hard of Hearing People

5 Must-Have Apps for Deaf and Hard of Hearing People

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powered by okeenea

The French leading company

on the accessibility market.

For more than 25 years, we have been developing architectural access solutions for buildings and streets. Everyday, we rethink today’s cities to transform them in smart cities accessible to everyone.

By creating solutions ever more tailored to the needs of people with disabilities, we push the limits, constantly improve the urban life and make the cities more enjoyable for the growing majority.

How Innovation Promises to Revolutionize Accessibility in the New York City Subway

How Innovation Promises to Revolutionize Accessibility in the New York City Subway

Riders on a platform are waiting for the train

How Innovation Promises to Revolutionize Accessibility in the New York City Subway

 

With more than 1.5 billion passengers per year, the New York City subway is one of the most used rapid transit systems in the Western world. And it’s also one of the oldest. It opened in 1904, much before accessibility for passengers with disabilities was a requirement. Despite the technical constraints relating to the construction of stations, the Metropolitan Transportation Authority (MTA) is committed to making the network accessible to all. It does not hesitate to involve technological innovation to achieve this objective. Let’s look at the strategy adopted by the MTA to offer a better passenger experience to all riders.

70 more accessible subway stations by 2024

The New York City subway system was built in the early 1900s, much before wheelchair access was a requirement under the Americans with Disabilities Act of 1990 (ADA). This partly explains that only 25% of the city’s 472 subway stations were accessible in 2018. The MTA is determined to dramatically increase this number by 2024. This is one of the goals of the Fast Forward plan, which was designed after New York governor Andrew Cuomo declared a state of emergency for mass transit in New York City in 2017. As part of the strategic upgrades, this plan includes adding accessibility facilities to 70 stations, which will improve the user experience for all riders. These 70 stations come in addition to the 100 priority stations already identified by the MTA, which have been or will be renovated according to ADA requirements. To select priority stations for ADA enhancements, the MTA relied on three criteria: high ridership, transfer points and service to major areas of activity.

Accessibility features in New York City subway stations

Fully accessible stations have facilities designed for all categories of people with disabilities throughout the travel chain:

To access down the station from the street level: elevators or access ramps, handrails and tactile indicators on ramps and stairs, accessible service entry gates,

To buy tickets: accessible MetroCard Vending Machines, accessible station booth windows with sills located no more than 36 inches (91 cm) above the ground,

To access transit information: audio and visual information systems, including Help Points or Public Address Customer Information Screens,

To facilitate orientation: large-print and tactile-Braille signs,

To access trains from the platform: platform gap modifications or bridge plates to reduce or eliminate the gap between trains and platforms where it is greater than 2 inches (5.1 cm) vertically or 4 inches (10 cm) horizontally,

And accessible services: telephones at an accessible height with volume control, and text telephones (TTYs), accessible restrooms at stations with restrooms, if a 24-hour public toilet is in operation.

Accessibility in the New York City subway over the long term

But accessibility for people with disabilities on the New York City subway has been a topic for a long time. In 1973, Section 504 of the Federal Rehabilitation Act made it mandatory to make all public transit systems accessible. The MTA refused, arguing that making the subway system accessible would cost more than $ 1.5 billion. The MTA advocated instead for a specialized transport service for people with disabilities. In 1984, after a decade of fighting between the associations and the MTA, an agreement was reached which amended New York State Transportation and Building Laws to require the MTA to install elevators at 54 stations. 

The Americans with Disabilities Act (ADA) was signed into law on July 26, 1990. It required all transit agencies to make their services and facilities fully accessible. They had to provide the list of priority stations to the Federal Transit Administration before July 26, 1992. This list was to be accompanied by the selection criteria used to designate priority stations and the work schedule. Transit agencies were granted a period of up to thirty years to make their stations accessible. The MTA’s plan provided for making 54 stations accessible by 2010. But in 1994, amendments were made to the New York State Transportation and Public Building Laws reinforced the obligations, increasing this number to 100 stations by 2020. The Capital Program 2020-2024 plans ADA-accessibility upgrades to 50 additional stations. This will allow disabled riders to always find themselves at most two stations from an accessible station.

In order to increase the number of elevators, the MTA endorsed the law “Zoning for Accessibility” in early 2021. This consists in pre-empting private land located near subway stations to build elevators. In exchange, the owner of the land obtains the right to increase the area of their buildings.

Between 2020 and 2021, there were 42% ADA-compliant stations in Manhattan, 21% in the Bronx, 21% in Brooklyn, and 30% in Queens. 

Information and communication with subway passengers

To coordinate the MTA’s accessibility plan and share with disabled riders, the MTA created the New York City Transit ADA Compliance Coordination Committee (CCC). The MTA attaches significant importance to the training of its staff. They should be able to handle specialized equipment and help riders with disabilities. But it also provides training for the riders themselves and their families, as well as for mobility specialists. The MTA trained 775 passengers between 1995 and 2019. These trainings allow them to use the subway system more independently and more safely.

The MTA is also working to improve information on the operating status of accessibility equipment. As early as 2007, it began to publish a list of broken-down escalators and elevators on its website. It has also allocated an annual budget of $ 1.3 million for their maintenance.

Innovation at the core of MTA’s strategy

The MTA is continuously innovating to improve the passenger experience on the New York City subway system. Jay Street-MetroTech station, located in Brooklyn, near the MetroTech Center, has served since the 1950s as a testing ground for many new developments: yellow raised safety disks as warning indicators at the edge of the platform, first automatic token dispensers, first fare cards, which became later the MetroCards, deployment of agents everywhere in the station, etc.

In 2019, this same station was used to evaluate new accessibility facilities. The MTA unveiled an accessible station lab. The lab comprised over a dozen features including Braille signs, tactile pads, wayfinding apps, diagrams of accessible routes, and floor stickers to guide passengers to the correct routes. 

The MTA is running in parallel the Transit Tech Lab with the Partnership for New York City. The Transit Tech Lab is an accelerator program for startups solving public transportation challenges. This initiative enables the MTA and other public transportation agencies to leverage innovative technology solutions to improve metropolitan area transit, with the aim to make New York the global leader in public transportation. Each year, the Transit Tech Lab launches a new startup competition to address top priority challenges. This initiative gives the selected companies the opportunity to pilot their solutions in real conditions and potentially deploy them. Accessibility was one of the challenges designated by the lab in 2020. Nine tech companies were selected to partner with NYC-area transit agencies. Among them was Okeenea Digital with its audio-based indoor navigation app Evelity. Evelity is a digital navigation system allowing people with all kinds of functional limitations to be guided, step by step, to the destination of their choice, according to their profiles and their abilities, within complex public transit networks. 

Due to the COVID-19 pandemic, user tests have been significantly delayed. The pilot is still underway at Jay Street-MetroTech station. One of the objectives of the pilot is to evaluate the service provided by Evelity for customers with disabilities, and to study the scalability of beacon-based technology.

Other indoor navigation solutions have already been tested by the MTA, e.g., the Navilens app, which is based on colorful QR codes. This technology is still being assessed to inform riders at bus stops and track bus arrivals. These pilots show that technology has the power to improve the transit experience for all riders.

All of the MTA’s initiatives show a real willingness to improve the quality of service on the subway system despite the age of the infrastructures. While the road is still long, the progress is evident. And experience shows that technological innovation can solve many challenges for the accessibility of the New York City subway!

Discover more articles about accessible public transit systems:

How to Help People with Disabilities Get a Better Experience on the Subway?

How Can Multimodal Transit Centers Be Accessible for People with Disabilities?

A World Tour of Best Practices for a Subway Truly Accessible to All | Summary of a French Study

Published on December 10th, 2021

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An agent of the MTA on a train

The MTA attaches significant importance to the training of its staff. They should be able to handle specialized equipment and help riders with disabilities.

writer

Lise Wagner

Lise Wagner

Accessibility Expert

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7 Tips to Welcome a Person with Disabilities

7 Tips to Welcome a Person with Disabilities

7 Tips to Welcome a Person with Disabilities  Who hasn’t been uncomfortable dealing with a person with disabilities? We’ve all been afraid to drop a clanger, to be clumsy and to behave badly. It’s normal to feel disconcerted in a new situation when we don’t...

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powered by okeenea

The French leading company

on the accessibility market.

For more than 25 years, we have been developing architectural access solutions for buildings and streets. Everyday, we rethink today’s cities to transform them in smart cities accessible to everyone.

By creating solutions ever more tailored to the needs of people with disabilities, we push the limits, constantly improve the urban life and make the cities more enjoyable for the growing majority.

Hearing Impaired People: a Multitude of Profiles for Different Needs

Hearing Impaired People: a Multitude of Profiles for Different Needs

A young woman is looking sideways to the camera

Hearing Impaired People: a Multitude of Profiles for Different Needs

 

Did you know that hearing impaired people have several profiles and that the way they identify themselves is important? You may be familiar with deaf and hard of hearing people but for each of these categories there’s actually a whole range of hearing impairments. This means that people don’t have the same needs in terms of accessibility.

What’s a hearing impairment exactly? Knowing what this type of disability englobes will help you address the needs of hearing impaired people to best meet them. Whether you manage a shopping mall and welcome customers from the deaf community or you have a new colleague who’s hard of hearing, you’ll see that you can implement or do simple actions to communicate effectively with them. 

What does it mean to be hearing impaired exactly?

“Hearing impaired” is often used to describe people with hearing loss, from mild to profound, that is to say deaf and hard of hearing people.

It may surprise you to know that a deaf person can actually discern certain sounds. But they may not exploit them. It turns out that completely deaf people only represent a minority. Most hearing impaired people can perceive sounds or can experience difficulties in following a conversation like those who are hard of hearing.

Another noteworthy fact: a deaf person isn’t necessarily non-speaking just as a non-speaking person isn’t necessarily deaf! 

Seeing that some hearing impaired people cannot properly hear their own voice, their speech may be difficult to understand for others. In fact, all deaf people have the physiological ability to speak but some never use their voice. They may prefer to use sign language, a way of communication entirely based on manual articulations, to express themselves. Some may remain silent while using sign language while others may articulate sounds.

Other deaf people can use their voice to communicate with a hearing person but it doesn’t mean they can hear. 

As you can see, there’s a whole range of abilities and/or preferences related to hearing impaired people. By remaining open-minded, you’ll make the hearing impaired person you’re interacting with more comfortable and at ease. That’s the first step in establishing trusting communication.

If you want to break down clichés on people with a hearing impairment, read our article:

8 Clichés About Deaf People

What solutions enhance accessibility for the hearing impaired?

Whether you’re dealing with deaf or hard of hearing people, you can make sure your venue or your transit network is accessible to them so that they can have access to information, find their bearings and communicate with your staff:

Message boards, captioned videos if there are any, pictograms at points of interest to provide visual and textual information.

Audio induction loops or amplification systems at your information desk so that people wearing hearing aids can properly hear your staff.

An instant transcription app such as Ava to transcribe conversations between hearing people and the hearing impaired.

American Sign Language interpret: for example if you run a museum, an ASL interpreter is perfect to make culture accessible to the deaf community.

Transparent face masks for all your staff members: they protect them and your customers from COVID-19 and enable your deaf customers to lip-read. That way, they can understand your personnel. 

Indoor wayfinding apps such as Evelity so that deaf and hard of hearing users can get their bearings in any complex venues. Evelity, developed by Okeenea, is the perfect solution for maze-like venues such as shopping malls, hospitals or transit networks. The app provides textual information and is currently installed at the JaySt-MetroTech subway station in New York City!

Always keep in mind that a well-trained staff is extremely valuable to your venue. We’ve come up with 12 tips to welcome a deaf or hard of hearing person!

Your staff needs to know about people with disabilities, their profiles, their capabilities and difficulties in order to best assist them. And for each type of disability, there’s a multitude of different profiles! By being aware of their profiles and by acknowledging their differences, more or less subtle, we’ll favor inclusion.

Very various profiles of hearing impairment

For the deaf and hearing impaired community, you’ll see that according to their profile, they don’t all have the same needs. Let’s dive into their specificities! 

People who were born deaf or hard of hearing

Due to genetic factors or complications during pregnancy, a baby can be born with a partial or complete hearing loss. Usually, people who were born completely deaf learned to communicate with sign language. It’s what they have always known.

People who became deaf on a later age

The terms “deafened” and “late-deafened” can be used to describe people who became deaf as adults. Their hearing loss may have been caused by a chronic illness or an ear infection. Seeing that their hearing impairment occurred later in life, they had to adapt. As you can imagine, this could prove to be more or less difficult. 

Although around 48 million people have a hearing impairment in the United States, less than 500,000 of them know and use sign language. This means that most of the deaf and hearing impaired community relies on another way to communicate with others.

Hard of hearing people

They have a mild or moderate hearing loss. But this term can also be employed as a way for hard of hearing people to dissociate themselves from the deaf community. Some of them don’t want to and/or don’t belong to the deaf community’s culture.

People with cochlear implants

Cochlear implants are surgically implanted to people with severe or profound hearing loss. These devices give the receiver a modified perception of sound which means that people with cochlear implants need to have an auditory training to feel comfortable with them.

Once again, we see that adaptation is key for those who choose to have cochlear implants. However, we need to be aware that most of the deaf community is against them. They consider they shouldn’t have to adapt to fit with society’s standards and norms. For them, cochlear implants stand against their language and culture. 

People with hearing aids

Unfortunately, there is still a lot of stigma attached to hearing aids. A lot of people feel ashamed to have some. According to the National Institute on Deafness and Other Communication Disorders (NIDCD), among the adults aged 70 and older who could benefit from using hearing aids, fewer than one in three has ever used them. And it’s even less for adults aged 20 to 69.

Even though hearing aids make environmental sound audible for its users, people with hearing loss are afraid of what others might think of them.

Hearing impaired people with additional disabilities

Tackling accessibility, we often discuss disabilities per family type meaning that we divide them in categories to focus on one disability type at a time. But people may also have multiple disabilities. Indeed, they may combine two disability types.

A deaf or hard of hearing person can also have a motor, a visual or a cognitive impairment.

Let’s focus here on deaf-blind people that is to say people with a combination of hearing and visual losses. Contrary to what the name could suggest, deaf-blindness isn’t a total inability to see or hear.

Even for this rare case, there are different profiles:

People who are profoundly deaf and totally blind and who can only experience the world through touch,

People who are totally blind but have some usable hearing,

People who are profoundly deaf but have some usable vision,

People with both usable vision and hearing.

Depending on their capabilities, accessibility and communication can be more or less challenging. But the thing with visually and/or hearing impaired people is that their disability may not be obvious for others. 

From an exterior point of view, they may first appear as “valid” people. It’s only when they’re in a difficult situation that their impairment can be visible. For example, you may be standing in a queue at a café and once it’s up to the person in front of you to order then they may have difficulties to read the menu or to communicate with the staff. Actually, 80% of people with disabilities have invisible disabilities!

Knowing and understanding disabilities, whatever their types are, actually represents the first step towards inclusion! We’re all different but our differences mustn’t stand in the way of accessing and enjoying everything the world has to offer. We all need to keep an open mind to make sure inclusion for all is everywhere. For the hearing impaired, that means being aware of their difficulties in order to break them down.

Plus, as we saw, how deaf and hard of hearing people identify themselves is important. The best way is to let them tell you what best describes them and what they identify with.

Sources:

Deafness and Hearing Loss (WHO)

National Association of the Deaf

Would you like to know more about the hearing impaired and their everyday challenges? Check out these articles:

What You Need to Do to Ensure Accessibility for Deaf People at Public Venues

Public Transport Information: 5 Solutions for Deaf and Hard of Hearing Users 

Published on 12th November, 2021

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A hearing impaired man uses sign language to communicate

Knowing and understanding disabilities, whatever their types are, actually represents the first step towards inclusion! (..) For the hearing impaired, that means being aware of their difficulties in order to break them down.

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Carole Martinez

Carole Martinez

Content Manager

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The French leading company

on the accessibility market.

For more than 25 years, we have been developing architectural access solutions for buildings and streets. Everyday, we rethink today’s cities to transform them in smart cities accessible to everyone.

By creating solutions ever more tailored to the needs of people with disabilities, we push the limits, constantly improve the urban life and make the cities more enjoyable for the growing majority.

Accessibility Data Collection: a Huge Challenge for Cities and Transit Networks

Accessibility Data Collection: a Huge Challenge for Cities and Transit Networks

The United States seen from orbit

Accessibility Data Collection: a Huge Challenge for Cities and Transit Networks

It has been around ten years since we massively adopted the use of GPS on our smartphones. But while this tool is extremely helpful for car journeys, it is much less efficient to calculate routes for pedestrians, and even less for wheelchair users. 

Navigating urban spaces with different abilities requires having access to specific, standardized, and comprehensive data about pedestrian pathways. However, this data is often unavailable. And when it does exist, it is partial and lacks consistency between territories. Are there curb ramps? How steep is the slope? Are there accessible pedestrian signals?

Numerous projects around the world aim to collect and harmonize data on pedestrian routes and in particular accessible routes. Let us look at the main initiatives that will make it possible to create more inclusive maps, GPS navigators and journey planners for all in the future!

Why data collection is so important to enhance mobility for people with disabilities?

Data collection has long been prioritized for streets and cars. Facilitating the mobility of pedestrians, especially pedestrians with a disability, requires collecting data on sidewalks, pedestrian crossings, and public transit networks.

People with disabilities need an accessible and seamless mobility chain to navigate independently. They need some specific features according to their mobility profile. Wheelchair users require wide pathways, lowered curb, and ramps or elevators to overcome grade breaks. Wholes or steps become intractable obstacles that ruin any attempt to move. 

Pedestrians who are blind or have low vision need a breadcrumb trail to keep their direction, tactile warning indicators before hazards, auditory bearings, and accessible pedestrian signals. 

People with an intellectual disability need safe and reassuring spaces, easy-to-read signage, pictograms, and colored markers. 

If one of the links in the mobility chain is broken, getting around becomes impossible. 

Today, navigation and routing applications do not take this data into account for the simple reason that it is insufficiently available. Therefore, data collection and harmonization are a major issue. How to describe accessible routes? What data to identify? How to avoid local variations? How to categorize it? How to make it available? 

Another challenge is to define mobility profiles. Manual wheelchair users do not have exactly the same needs as power wheelchair users. People with low vision do not have the same needs as blind people. Every kind of disability has its specifications, and every person their preferences.

OpenStreetMap and accessibility data

OpenStreetMap is a worldwide initiative to create and provide free geographic data, such as street maps, to anyone. Data is collected and recorded by volunteers all over the globe and can be used freely by service providers. Every citizen has the power and the tools to create a high-quality feature-rich map of their country, their states, their communities, and their neighborhoods.

However, most maps do not contain relevant accessibility information. Tags and keys are missing. OpenStreetMap aims to be the best world map for disabled users – by keeping track of important tags like wheelchair accessibility with Wheelmap, and by creating accessible versions of the map. It is important that OpenStreetMap’s data is open in full because it makes these things possible – to process a world map into a guidance app for the blind, or a map of only wheelchair-accessible places. 

The OpenStreetMap Wiki page about disabilities shares advice and good practice to create accessible maps. It gives tagging principles for disabilities. 

For blind or visually impaired people, mapping should include following information:

⊗  Tactile paving,

⊗  Accessible pedestrian signals (APS) with sound or vibrating indications,

⊗  Pedestrian crossings with islands,

⊗  Public transportation stops with platforms,

⊗  Audio signage,

⊗  Elevators with or without braille writing or embossed printed letters,

⊗  Handrails with braille writing or embossed printed letters,

⊗  Tactile maps,

⊗  Meeting locations of organizations of the blind and visually impaired,

⊗  Shops for optical glasses, eye doctors and hospital departments for eye diseases,

⊗  POIs that offer special products for the blind,

⊗  POIs that offer special accommodations for the blind like cinemas with audio description, museums with audio guides, restaurants with audio or braille menus, etc.

Keep in mind that accuracy is essential. If you indicate a public facility, precisely indicate the entrance and not the middle of the building.

For wheelchair users, people with reduced mobility or walking impairments or pushing strollers, mapping should include:

⊗  Access ramps,

⊗  Steepness of slopes and superelevation, 

⊗  Accessible restrooms, 

⊗  Handrails,

⊗  Elevators,

⊗  Accessible shops and businesses,

⊗  Accessible transit stations,

⊗  Accessible parking spaces,

⊗  Accessible accommodations: extra-wide cash desks, lowered counters, special shopping carts, fitting rooms, etc.,

⊗  Location of play equipment for disabled children, etc.

Keep in mind that wheelchair users have different abilities to go long distances and up slopes whether they use a manual or a power wheelchair. Information about distances and steepness of slopes should therefore be very precise. A user should have the possibility to avoid routes above a certain percentage grade.

For people who are deaf or have hearing impairments, mapping should include:

⊗  Induction loops,

⊗  Locations where there is sign language translation or cued speech,

⊗  POIs with special accommodations for deaf people: cinemas where movies are subtitled, theaters with special headphones, sound amplification systems, etc.

Maps designed for deaf people do not exist yet.

OpenSidewalks, a project to share data on the built environment in the US

Since 2015, Dr. Anna Caspi, director of the Taskar Center for Accessible Technology at the University of Washington (UW), and Nick Bolten, a Postdoctoral fellow in the Paul G. Allen School of Computer Science & Engineering, have been working with stakeholders on the OpenSidewalks project to improve the collection, organization and sharing of data on the built environment to promote equity and inclusivity in transportation. The project aims to establish consistent and detailed standards for monitoring data on pedestrian pathways and their connectivity within multimodal transport networks.

Using data collected from sidewalks, ramps, and traffic lights, Caspi and Bolten developed AccessMap, a web application launched in 2017 that provides personalized routes to pedestrians based on their mobility profile. Maps are available for three Washington cities: Seattle, Bellingham, and Mount Vernon, and Expansion is underway for Austin, Texas and San Jose, California.

The data collected as part of the OpenSidewalks project is not only useful for people with disabilities but also for city planners and mobility authorities who are responsible for ensuring fair mobility for all. This pedestrian-centric approach is part of a revolution in designing the city.

Pedestrians have a wide variety of needs and preferences. This is the reason the AccessMap application not only offers the choice of a static profile but also other characteristics specific to each of us. Labeling a path as “wheelchair accessible” would not make sense if we do not consider the variety of abilities among wheelchair users. 

Because pedestrian data has typically been so neglected, the OpenSidewalks project needs to tackle many issues at once: defining data schemes, creating data organization and applications, and proving their utility. 

NeTEx, a European standard for data about public transport networks

The accessibility data collection is indeed a global issue. Now let us look at how it is treated in Europe. 

NeTEx stands for “Network Timetable Exchange.” It is a European technical standard (CEN) for exchanging Public Transport Network, schedules, and related data. It covers three topics: the Public Transport Network topology, Scheduled Timetables, and Fare information.

NeTEx schema can be used to exchange Data about the Accessibility of services, stops and vehicles to passengers with disabilities or reduced mobility (passengers traveling with young children, elderly people, or passengers carrying heavy luggage).

The NeTEx public transport network model can be used to describe accessibility of all modes of transport: rail, bus (urban, suburban and regional), metro, ferry, etc. Accessibility data includes physical limitations, facilities, and assistance services. This data is aimed to enrich trip planners and offers the possibility to plan a route compatible with one’s abilities. Some member countries of the European Union have mandatory requirements to collect and harmonize accessibility data. 

The data can be classified into four categories:

Accessibility of sites, e.g., stations and stop places, including buildings and parking areas.
Data include for example elevator dimensions and controls, step heights, handrails, number of steps in a staircase, ramp gradients, etc.

Accessibility and connections: this set of data considers the fact that people with reduced mobility may need extra time to change services, either because they move more slowly, or because they must take a different path. This information is crucial for journey planners.

Accessibility of navigation paths: several navigation paths can be associated with the same connection. A navigation path is made of path links recording the characteristics of a path section. This can include elevators, tactile ground surface indicators, stairs, lighting, handrails, etc.

Accessibility of journeys: this category includes facilities and vehicles. Data related to vehicles are for example wheelchair access equipment such low floor access, on board wheelchair, and even assistance services. 

In this article, we wanted to show you the initiatives in favor of the collection of accessibility data around the world. This is a major issue and that the standardization of data is crucial. But it is also a huge challenge for cities and transport networks to succeed in this collection. This must undoubtedly go through participatory solutions involving all citizens, as the mountain to be climbed is so high.

Want to know more about issues related to the mobility of people with disabilities? Check out these articles:

Removing Traffic Lights vs Pedestrian Safety: a Guide to Inclusive Streets

How Can Multimodal Transit Centers Be Accessible for People with Disabilities?

How to Maintain Pedestrian Accessibility When Carrying Out Street Works?

Published on 29th November, 2021

media

A blind person using a cane is walking towards a staircase

Manual wheelchair users do not have exactly the same needs as power wheelchair users. People with low vision do not have the same needs as blind people. Every kind of disability has its specifications, and every person their preferences.

writer

Lise Wagner

Lise Wagner

Accessibility Expert

stay updated

Get the latest news about accessibility and the Smart City.

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How to Guarantee a Seamless Mobility Chain to Users with Disabilities?

How to Guarantee a Seamless Mobility Chain to Users with Disabilities?

How to Guarantee a Seamless Mobility Chain to Users with Disabilities?Whether you are a subway network operator, an architect, a roadway manager or a museum director, guaranteeing a seamless mobility chain to your users isn’t the conundrum you’d expect. Having an...

7 Tips to Welcome a Person with Disabilities

7 Tips to Welcome a Person with Disabilities

7 Tips to Welcome a Person with Disabilities  Who hasn’t been uncomfortable dealing with a person with disabilities? We’ve all been afraid to drop a clanger, to be clumsy and to behave badly. It’s normal to feel disconcerted in a new situation when we don’t...

NEVER miss the latest news about the Smart City.

Sign up now for our newsletter.

Unsubscribe in one click. The information collected is confidential and kept safe.

powered by okeenea

The French leading company

on the accessibility market.

For more than 25 years, we have been developing architectural access solutions for buildings and streets. Everyday, we rethink today’s cities to transform them in smart cities accessible to everyone.

By creating solutions ever more tailored to the needs of people with disabilities, we push the limits, constantly improve the urban life and make the cities more enjoyable for the growing majority.