The Trailblazers of College Accessibility in the United States

The Trailblazers of College Accessibility in the United States

by | 02 Oct, 2020

The Trailblazers of College Accessibility in the United States

 

The academic year has started! It’s time for students to go back to college and to fully build their own future! But some, like students with disabilities, can face obstacles during their studies. College accessibility is key to make sure these students can succeed, whether they have a visual or a hearing impairment or motor difficulties.

Around 20% of students with disabilities attend college in the United States. A percentage that keeps increasing every year due to the fact that colleges and universities put up more and more measures to make their premises and their curriculums accessible to all. They thus attract more and more students with disabilities who wish to have access to a higher education.

What do American colleges need to do to be accessible? How can they promote the inclusion of students with disabilities? Get ready to take some notes, we’re going to dissect everything! Retakes aren’t admissible!

Measures promoting college accessibility

Thanks to the Individuals with Disabilities Education Act of 1990 (IDEA), students with disabilities between the ages of 3 and 21 receive a public education that’s tailored to their profile. One of its most important goals is to help students have access to a higher education establishing transition services. These services work closely with students to guide them by helping them to find the right college and preparing them for their life on campus.

The same year the Americans with Disabilities Act (ADA) passed. It aims at protecting people with disabilities from any type of discrimination by implementing accessibility measures in public accommodations. Giving people with disabilities the same services and opportunities as any other citizens represents the true meaning of accessibility. Thus public academic institutions need to abide by it. 

Both acts demonstrate that it’s up to schools and colleges to adapt to the students’ different profiles in order to facilitate their inclusion and their success by first turning their premises accessible. For colleges, it concerns the whole campus: administrative services, lecture halls, cafeterias, libraries… A lot of measures that answer the needs of students with disabilities, regardless of their profile, are easy to implement:

⊗ Automatic doors;

⊗ Guide paths for orientation; 

⊗ Elevators and access ramps;

⊗ Visual contrasting non-slip stair nosings;

⊗ Audio beacons located at strategic points of interest (entrances, reception desk, assemble rooms…);

⊗ Universal pictograms; 

⊗ Braille signs;

⊗ Audio induction loops;

⊗ Accessible restrooms.

We thus have simple yet very efficient systems that enable students but also faculty members with disabilities to get their bearings in a huge and crowded place without needing to be accompanied by someone. Even technology can be useful like Evelity, an indoor wayfinding app specially designed to guide people with disabilities step by step. To use this innovative technology, users just need a smartphone, an essential tool that favors the autonomy of people with disabilities in their everyday lives.

In France, the medical university Rockefeller in Lyon has implemented this navigation system showing others that technology can also enhance college accessibility. For a campus that’s essentially composed of blind or visually impaired students, this solution works well with guide paths to guide users within the facility.

To make sure students with disabilities have equal access to programs, activities and courses but also accessible accommodations on campus, colleges all have disability services at their disposal. However, colleges don’t provide the same disability resources to their students. It’s up to them to carefully choose a college that perfectly answers their needs. They can research anything they need to know on disability and higher education on the National Center for College Students with Disabilities (NCCSD) website. Most services constitute in:

⊗ Note takers;

⊗ American sign language interpreters;

⊗ Assistive Listening Devices (ALDs);

⊗ Assistive technology (screen readers, alternate format materials, video magnifiers…); 

⊗ Exam adjustments;

⊗ Housing accomodations (wheelchair accessible for example).

Some institutions can afford to go further like world-class private university Harvard. Indeed, Harvard pays attention to ergonomics for its students as well as its faculty members with disabilities by providing furniture and office equipment that’s adapted to their type of disability. The university also puts at their disposal accessible shuttles and vans to facilitate their getting around. Everything is thought to make their lives on campus agreeable!

Another good example is Berkeley that provides all the necessary services listed above but also takes into consideration the needs of students on the autism spectrum. Different academic supports like executive function skills building and an emphasis on social engagement with a weekly discussion group enable students on the autism spectrum to succeed in their studies and to have a rich campus life. 

For sure, social activities have an impact towards college accessibility. As human beings, we need to connect to others, especially to others who aren’t or don’t think alike.

Easily accessible campuses  

Thanks to their accessibility, colleges and universities can bank on their attractivity to enroll new students. It’s a place where students spend several years learning, shaping their personalities and creating links with others. Consequently, for those who don’t already have an accommodation on the premises being able to easily go there is key to guarantee they have a good college experience.  

For students with reduced mobility, going to college by car can easily turn into a conundrum when it comes to finding a PRM parking space on campus. A college with accessible parking spaces strengthens even more their autonomy to get around. 

Using public transportation to go to college can also facilitate the lives of students as long as it’s accessible. Subway stations for instance need to be equipped with elevators and escalators. Students with disabilities living in Boston are lucky to use the MBTA since it has strongly improved its accessibility over the years. All buses have a retractable access ramp and dedicated spaces for people using wheelchairs, they remain a good means of transport for people with reduced mobility.

For places as huge as campuses, making accessible every possible route between all the different buildings: from the student center to the lecture halls, from the lecture halls to the library or from the library to the cafeteria… There are a lot of possible combinations that students do to successfully complete their studies and their lives on campus. As we previously saw, a simple and clear signage system enables all students to easily get their bearings in an autonomous way. Tactile guiding paths are the easiest way for visually impaired students to find their way to their chosen destination. They simply have to follow them. 

A lot of colleges and universities put an online map of their campus so that students can easily comprehend the premises. In addition to all the necessary information on the location of the buildings, the map of the University of Michigan also indicates where the accessible entrances are.

Understanding the issues of students with disabilities

Although a lot of apps exist to facilitate the communication of hearing impaired students with others, it’s always better when they face empathic people. Whether they are faculty members of fellow students, it’s important they put themselves in their position by following several tips to make them feel welcome. Being sensitive to the needs of students with disabilities favors their inclusion and offers them a comfortable environment for their studies. A well trained staff and faculty plays a major role in the success of these students. Colleges and universities that focus on disability awareness will attract more students with disabilities.

Seeing that the number of students with disabilities who decide to go to college keeps increasing, colleges and universities need to be able to answer their needs for a perfect inclusion and success. Setting up accessibility measures enables colleges to strengthen their positive image and reputation. We need more college accessibility to shape the minds of the future generations in a more open and tolerant way.

Updated on December 28th, 2021 / Published on October 2nd, 2020

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To make sure students with disabilities have equal access to programs, activities and courses, colleges all have disability services at their disposal.

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Carole Martinez

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For more than 25 years, we have been developing architectural access solutions for buildings and streets. Everyday, we rethink today’s cities to transform them in smart cities accessible to everyone.

By creating solutions ever more tailored to the needs of people with disabilities, we push the limits, constantly improve the urban life and make the cities more enjoyable for the growing majority.

The Guidelines for Stadium Accessibility: Offering People with Disabilities a Good Experience

The Guidelines for Stadium Accessibility: Offering People with Disabilities a Good Experience

by | 28 Sep, 2020

The Guidelines for Stadium Accessibility: Offering People with Disabilities a Good Experience

 

Tous les fans de football américain seront d’accord : regarder un match à la télévision n’est rien comparé à aller au stade encourager son équipe favorite. Écouter The Boss chez soi n’atteindra jamais la sensation ressentie par ceux qui ont eu la chance de le voir jouer dans l’ancien Giants Stadium, devenu MetLife Stadium, pour sa tournée « Born in the USA », qui a fait de lui une légende du rock. On vient au stade pour profiter de l’ambiance, pour crier et chanter, pour se retrouver, pour partager un bon moment…

Pour les personnes en situation de handicap, se rendre au stade peut s’avérer un véritable défi en raison de l’accessibilité. Dans une enceinte pouvant accueillir plus de 100 000 visiteurs, quelle place leur est accordée ? Comment rendre accessibles des lieux aussi vastes et complexes que les stades ? Quelles mesures sont mises en œuvre pour accueillir et accompagner les personnes en situation de handicap ? Sont-elles adaptées à tous les types de handicap ? 

Est-ce un choix idéal pour les stades américains ? Examinons leur score global en matière d’accessibilité !

Mesures favorisant l’accessibilité des stades

Les stades sont des lieux tellement vastes, avec une foule constante et omniprésente, qu’il serait facile de penser que les rendre accessibles relève de l’utopie ! Pourtant, différentes mesures sont déjà mises en œuvre, ou sont en cours de mise en œuvre, pour permettre à tous les visiteurs d’être accueillis et de se sentir à l’aise, quel que soit leur profil. 

Conformément à l’ Americans with Disabilities Act (ADA) de 1990, qui interdit toute discrimination à l’égard des personnes handicapées dans tous les domaines de la vie publique, les lieux publics doivent garantir aux personnes handicapées le même accès et les mêmes services qu’à tout autre visiteur. Pour les stades, cela implique l’application de mesures visant à garantir et à promouvoir l’accessibilité pour tous, quel que soit le handicap, telles que :

⊗  Places de stationnement PMR ;

⊗  Comptoirs abaissés aux concessions et aux stands de marchandises ;

⊗  Zones d’assise pour fauteuils roulants ;

⊗  Accompagnateurs en fauteuil roulant;

⊗  Dispositifs d’écoute assistée pour les personnes malentendantes ;

⊗  Boucles d’induction audio ; 

⊗  Balises sonores situées à différents points d’intérêt stratégiques (entrées, sorties…) pour les personnes malvoyantes ;

⊗  Ascenseurs, escaliers mécaniques et rampes;

⊗  Nez de marche antidérapants à contraste visuel ;

⊗  Chemins de guidage ;

⊗  Pictogrammes universels pour les personnes ayant une déficience intellectuelle ;

⊗  Espaces dédiés aux animaux d’assistance ;

⊗  Sous-titrage pour les annonces spéciales et/ou les discours publics destinés aux malentendants ;

⊗  Description audio pour les malvoyants ;

⊗ Téléphones publics accessibles ;

⊗  Toilettes accessibles.

Plus d’informations sur les sièges accessibles tels qu’indiqués par l’ADA :

⊗ Au moins 1 % des sièges doivent être des places pour fauteuils roulants ;

⊗ Des sièges accessibles doivent être disponibles dans chaque catégorie de sièges et à différents prix de billets ;

⊗ Un siège d’accompagnement doit être situé à côté du siège du fauteuil roulant ;

⊗ Des sièges accessibles doivent être situés dans toutes les zones, y compris les loges et les zones spécialisées ;

⊗ Les sièges accessibles doivent se trouver sur un parcours accessible permettant l’accès depuis les zones de stationnement et de transport et reliant tous les services fournis (concessions, restaurants, toilettes…) ;

⊗ Tous les sièges pour fauteuils roulants doivent offrir une ligne de vue sur les spectateurs debout ;

⊗ 1 % de tous les sièges fixes doivent être des sièges côté couloir sans accoudoir ou avec un accoudoir amovible ou rabattable pour accueillir les personnes à mobilité réduite.

De nombreux stades proposent déjà ce type de mesures et de solutions faciles à mettre en œuvre, comme le Madison Square Garden . Le Garden, aussi connu comme l’arène la plus célèbre du monde, accueille aussi bien des événements sportifs que des concerts. Ce lieu illustre parfaitement ce que l’accessibilité peut et doit être. Le Garden va même plus loin en proposant des services d’interprétation aux visiteurs. Les personnes malentendantes peuvent ainsi comprendre parfaitement le déroulement du match grâce à un interprète en langue des signes. Les personnes sensibles aux stroboscopes ou aux lumières clignotantes pendant un spectacle peuvent être prévenues à l’avance, sur demande, afin d’être informées des difficultés potentielles. Être informées à l’avance leur permet de se sentir en sécurité et de garder le contrôle. Elles peuvent ainsi profiter du spectacle comme tout le monde.

Le Garden n’est pas le seul lieu à penser au bien-être de chacun, quel que soit son profil. En effet, l’ US Bank Stadium de Chicago, domicile des Vikings, a créé une salle sensorielle , un lieu calme et apaisant pour ceux qui ont besoin de silence lorsque les activités sportives deviennent trop bruyantes et intenses. Les personnes atteintes du syndrome de Down, du spectre autistique ou de démence peuvent ainsi y trouver un refuge. La salle est équipée de casques antibruit, de bouchons d’oreilles, de jouets sensoriels et d’un éclairage tamisé… Une initiative innovante qui favorise l’inclusion des personnes ayant des besoins sensoriels ! Un stade qui ouvre la voie à une meilleure accessibilité !

Le site web de l’US Bank Stadium propose des plans de l’extérieur et de l’intérieur du stade. Les visiteurs peuvent ainsi préparer leur excursion et obtenir toutes les informations nécessaires à l’avance pour éviter tout stress. Ils peuvent même télécharger les plans sur leur smartphone. Sachant que 84 % des personnes handicapées utilisent un smartphone pour gagner en autonomie au quotidien, il est logique que les smartphones deviennent de plus en plus indispensables. 

L’utilisation d’une application d’orientation intérieure comme Evelity qui guide les personnes handicapées étape par étape pourrait être extrêmement utile dans un lieu aussi complexe, car l’application peut non seulement aider les utilisateurs à trouver leurs repères, mais peut également localiser les entrées et les sorties et d’autres points de repère dans le lieu.

De plus, Evelity s’adapte au profil de l’utilisateur et à ses capacités pour mieux répondre à ses besoins. 

Comment l’accessibilité des stades peut-elle garantir une bonne expérience aux personnes handicapées ?

Comme nous l’avons vu, l’objectif d’un stade accessible est de permettre à tous ses visiteurs de partager la même expérience : accéder facilement à leur place, avoir une bonne visibilité du match… Mais aussi participer activement aux festivités : chanter l’hymne de l’équipe, crier sa joie lorsque son équipe favorite marque et ainsi profiter pleinement de l’ambiance que le stade a à offrir.

Il est essentiel que les personnes handicapées se sentent à l’aise dans un lieu fréquenté et bondé. Certaines préfèrent venir au stade avec un accompagnateur qui peut les aider si nécessaire. Celles qui viennent seules peuvent compter sur le personnel ou les accompagnateurs du stade pour les guider et les assister. L’accessibilité des stades va bien au-delà de la simple mise en place d’équipements accessibles.

Les accompagnateurs doivent être capables de répondre aux besoins des supporters, quel que soit leur handicap. Les accueillir avec le sourire, être disponible, savoir anticiper leurs besoins et leurs obstacles potentiels et faire preuve d’empathie sont autant de qualités essentielles. L’ensemble du personnel du stade (accompagnateurs, vendeurs, agents de sécurité), interne et externe, doit être bien formé à tous les aspects. Grâce à un partenariat avec Fraser Pediatric Therapy, deux spécialistes du comportement agréés prennent en charge les visiteurs dans la salle sensorielle de l’US Bank Stadium. Lors de chaque match à domicile, les personnes présentant un handicap sensoriel peuvent solliciter leur aide pour se détendre.

Le stade Bank of America de Charlotte, en Caroline du Nord, qui abrite les Panthers de Caroline, dispose de cabines de relations avec les clients situées à chaque entrée principale pour répondre à toutes les questions que les personnes handicapées peuvent avoir sur le stade ou les transports en commun et les aider en conséquence. 

Avoir un personnel bien formé permet aux visiteurs de se sentir en sécurité et à l’aise, leur assurant ainsi de profiter pleinement du jeu. Ils partagent la même expérience que tous les autres visiteurs.

 

Entrer et sortir du stade

Se rendre au stade n’est pas toujours facile en raison de l’affluence et des embouteillages qui en découlent. Est-il plus pratique de partir tôt pour trouver une place de parking ? L’Ohio Stadium de Colombus, dans l’Ohio, met à disposition un plan indiquant aux visiteurs comment rejoindre leur parking accessible depuis différentes directions, ainsi que le trajet des navettes accessibles entre le parking et les entrées du stade. D’autres stades permettent aux visiteurs de réserver leur place de parking à l’avance afin de ne pas avoir à se soucier de trouver une place à leur arrivée. Pour ceux qui ne disposent pas de véhicule, les transports en commun sont toujours une option, mais c’est plus simple avec un métro accessible .

La gare Penn Station mène directement au Madison Square Garden. C’est un carrefour majeur car il relie les trains interurbains et de banlieue de New York. Lorsqu’elles utilisent les transports en commun, les personnes handicapées doivent toujours faire attention à leur environnement. Parfois, même l’achat d’un billet peut s’avérer difficile. Être accompagnées peut soulager leur stress et les rassurer. C’est pourquoi un personnel efficace et bien formé est essentiel pour répondre à leurs questions. 

Un stade inclusif et accessible est possible grâce à différentes mesures faciles à mettre en œuvre, à l’intérieur comme à l’extérieur du stade. Tous les supporters, en situation de handicap ou non, peuvent profiter de leur expérience et partager un moment convivial. L’accessibilité des stades doit constamment évoluer pour répondre aux besoins des personnes en situation de handicap.

Mis à jour le 27 décembre 2021 / Publié le 28 septembre 2020

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The goal of having an accessible stadium is to enable all its visitors to share the same experience: easily accessing their seat, having a good visibility of the game…

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Carole Martinez

Carole Martinez

Content Manager

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5 Must-Have Apps for People with Intellectual Disabilities

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on the accessibility market.

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For more than 25 years, we have been developing architectural access solutions for buildings and streets. Everyday, we rethink today’s cities to transform them in smart cities accessible to everyone.

By creating solutions ever more tailored to the needs of people with disabilities, we push the limits, constantly improve the urban life and make the cities more enjoyable for the growing majority.

How Is Airport Accessibility Progressing for People with Disabilities?

How Is Airport Accessibility Progressing for People with Disabilities?

by | 18 Sep, 2020

How Is Airport Accessibility Progressing for People with Disabilities?

 

Checking-in, dropping off luggage, going through the security checkpoint, boarding…, the course of a traveler can often lead to stress and worry. A largely amplified phenomenon for travelers with disabilities who struggle to move around and find their bearings in such huge places. Millions of people pass through airports every year. How is accessibility deployed within airports? What measures can be implemented to enable the 61 million Americans with disabilities to safely travel?

Indeed, when we travel, a lot of us tend to be stressed because of all the steps to follow and things not to forget. This feeling can be increased for a person with disabilities who needs precise information and a personalized care according to their profile.

Let’s make a quick scan of the progress of airport accessibility in the United States!

 

How to safely travel?

The Americans with Disabilities Act of 1990 (ADA) aims at prohibiting discrimination towards people with disabilities and at implementing accessibility measures in public accommodations. Thus, every American airport has to follow rules and regulations to make sure that travelers with disabilities can easily have access to the same services and advantages as other travelers. Moreover, the Air Carrier Access Act of 1986 focuses on discrimination on airlines. They have to accomodate the needs of people with disabilities aboard aircraft. From any airport in the US, travelers with disabilities are provided with the same assistance services such as:

⊗ When purchasing their flight tickets, travelers can indicate if they need assistance;

⊗ The Transportation Security Administration (TSA) helpline helps travelers with disabilities to go through security checkpoints;

⊗ Pet relief areas for furry companions. Even they have their own private restrooms;

⊗ Airlines provide assistance throughout the whole trip (boarding, deplaning and making connections).

Even when travelers prepare their journey at home, they can easily know what type of assistance the airport provides since airports all have a dedicated page on assistance service on their website. Plus all airport websites have to be accessible to enable visually impaired people to easily get the necessary information. Such is the case with Denver International Airport (DEN) that lists all its accessibility services and details specific subjects (the location of its accessible parking spaces for example). A map of the airport and its terminals is available on the website but also on the airport app. Smartphones are indeed a vital tool for people with disabilities enabling them to gain more autonomy.

However, assistance services constitute a huge cost for airports. People with reduced mobility and people with disabilities more and more request these services that have difficulties to meet demand. Customer care representatives aren’t always available and some may not have received the appropriate training. If airports could focus on other accessibility measures, this could hugely relieve assistance services and provide more autonomy to travelers with disabilities. Indeed, they wouldn’t have to depend on assistance services as much. Plus there wouldn’t be as many complaints as there are now.

Following the ADA, travelers who didn’t have access to any services provided by airports can directly file a complaint online. Each airport website gives this opportunity to passengers, for example the Los Angeles Airport (LAX).

It’s to be noted that some people don’t want to use assistance services and prefer to travel by themselves or accompanied by a relative to help them through all the steps in their trip.

An efficient signage system is key to answer their needs and can easily be implemented to equip such a complex place like an airport:

⊗ Audio beacons that indicate to visually impaired people the location of different strategic points of interest (entrances, counters, restrooms…);

⊗ Braille signs;

⊗ Display screens with bigger letters and contrasting colors;

⊗ Pictograms with geometric shapes;

⊗ Guide paths for orientation;

⊗ An indoor wayfinding app like Evelity that guides from point A to point B people with disabilities (everything can be located: check-in counters and shops entrances).

Installing a clear and understandable signage system helps travelers with disabilities (blind or visually impaired people but also people with intellectual disabilities) to get their bearings, just like any traveler.

LAX already breaks ground thanks to the Aira app available on its site. It helps passengers to find their way on the premises. A lot of airports lean on technology to assist travelers. 

Easily accessing check-in counters and boarding gates makes our experience better. For travelers in wheelchairs, that means lowered counters, wide-access doors and security lanes. For them and other travelers with a lot of luggage, all airports have elevators, escalators and ramps. With wide ramps, one of the principles of universal design, people can easily and rapidly move around in the airport. Embracing universal design, airports create a better and more accessible environment to facilitate the trip of all their passengers. The restroom stalls of Minneapolis-Saint Paul International Airport (MSP) have doors that swing out and side grab rails. Plus some space for those who have a carry-on suitcase.

 

A trained and receptive staff

Since every American airport provides its passengers with disabilities with assistance services, a trained and open staff is key to make sure a trip is going according to plan. But this proves to be difficult to achieve seeing that airports are faced with a constant turnover, plaguing the efficiency of the services. Continually emphasizing the importance of an adequate training program is critical to ensure that travelers with disabilities are properly taken care of.

Greeting with a smile, being informative, available, having empathy and adapting to the persons according to their profile and their needs all are essential qualities that make a good customer care representative. A true accessibility service that’s focused on helping others.

For travelers with a hearing impairment, a visual paging system can help them to stay informed concerning their flight since they can’t rely on audio messages. The Dallas/Fort Worth International Airport (DFW) uses both a visual and an audible paging system to convey real-time information to passengers. At check-in counters, hearing impaired travelers still can interact with the staff thanks to sound amplifying devices. Besides, several apps can also help travelers with an hearing impairment to communicate with staff. For example Ava which can be downloaded on both the traveler’s smartphone and the flight attendant’s in order to facilitate their conversation. Even shops can be equipped with sound amplifying devices, induction loops, or use Ava or any other app, providing a comprehensive and efficient service to all their clients. Thus airport accessibility happens at different levels.

 

How to go to the airport?

The first step is going to the airport. By car? By train? By bus? What’s the best way to go to the airport for people with disabilities? 

A person with reduced mobility who uses their personal vehicle can park at different areas since parking airports are all equipped with PRM spaces. A true asset to get more independence! The John F. Kennedy International Airport (JFK) even makes its passengers with reduced mobility who use PRM spaces profit from discounts.

The Chicago O’Hare International Airport (OHD) can be reached by public transportation in different ways. Indeed, from downtown, passengers can take the CTA Blue Line train. The station within the airport is equipped with an elevator making it easy for people with reduced mobility to go to or leave the platform. Although not all CTA stations are accessible, its buses and trains have: spaces designated for people in wheelchairs, buses with ramps or that can kneel to the curb. Thanks to a station directly connected to the airport, passengers can gain more autonomy. They don’t have to depend on a taxi or on a friend to drop them off. Using a reliable system that adapts to people with disabilities, regardless of their profile, helps travelers feel safe and more comfortable in their trip. In a previous article, we saw that people with disabilities needed to count on an accessible subway. Travel without feeling any unnecessary stress is quite the luxury. 

It’s obvious that airport accessibility is progressing. The implementation of the ADA ensuring travelers with disabilities have access to the same services as other travelers has permitted to move things forward. Even if nowadays it’s easier to travel, airports still have to continue to listen to all its passengers. Other measures can make people with disabilities have a better experience during their travels. A constant renewal is necessary to truly answer the needs of everybody.

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Millions of people pass through airports every year. How is accessibility deployed within airports?

writer

Carole Martinez

Carole Martinez

Content Manager

READ CAROLE'S BIO

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5 Must-Have Apps for People with Intellectual Disabilities

5 Must-Have Apps for People with Intellectual Disabilities

5 Must-Have Apps for People with Intellectual DisabilitiesPeople with intellectual disabilities such as Down syndrome or fragile X syndrome have an intellectual development that’s inferior to the population average and learning difficulties. This means they have...

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on the accessibility market.

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For more than 25 years, we have been developing architectural access solutions for buildings and streets. Everyday, we rethink today’s cities to transform them in smart cities accessible to everyone.

By creating solutions ever more tailored to the needs of people with disabilities, we push the limits, constantly improve the urban life and make the cities more enjoyable for the growing majority.

MBTA: a Global Model of Accessible Public Transportation

MBTA: a Global Model of Accessible Public Transportation

by | 21 Aug, 2020

MBTA: a Global Model of Accessible Public Transportation

 

With 1,330,200 riders per day, including 30 to 40% who have disabilities or restricted mobility, the MBTA has long been committed to improving the accessibility of public transit in the Greater Boston. Over the last decade, 50 new station elevators and 1,000 accessible buses have been added. But access is still in motion. In May 2020, the Department of System-Wide Accessibility (SWA) released its latest roundup of current MBTA access initiatives. This report covers many topics ranging from infrastructure to vehicles, customer communication and employee training. Let’s review these projects that aim to make the MBTA transit system a global model of accessible public transportation.

Accessibility Improvements for Subway Stations

 Although most of the MBTA subway stations have been built before wheelchair access was a requirement under the American with Disabilities Act of 1990, many of them have been renovated to be made accessible: all stations on the Orange Line, all but one on the Blue Line and the Ashmont–Mattapan High-Speed Line. Since August 2019, when the renovated Wollaston Station reopened, the red line is now 100% accessible as well.

Most of the underground portion of the Green Line is accessible. However, many surface stations on this line will be made ADA compliant with:

⊗ Raised platforms

⊗ Detectable warnings,

⊗ Benches

⊗ Elevators

⊗ New escalators.

Improvements must also be made to the paths of travel leading to the platforms: repairing defects on sidewalks, ramps, stairways, etc. Everything needs to be taken into account when developing an accessible public transportation!

Other accessibility improvements in multiple locations across the system are planned for next years.

Wayfinding signage will be gradually replaced at the “Top 10” stations to make it clear and consistent and bring them into full compliance with ADA / MAAB regulations, LEP standards, and internal wayfinding requirements.

Automated door openers will be installed on at least one entrance to each subway station.

For customers who have difficulty reaching and interacting with the fare gates, the MBTA is working on a solution that enables them to pay their fare and open the fare gate without physically tapping their card.

Ongoing Projects for 100% Accessible Commuter Rail Stations

In 2020, 110 out of 142 MBTA Commuter Rail stations are accessible. 6 lines are fully accessible. Renovations, rebuilding projects and relocations are planned to reach a 100% accessibility.

According to the SWA report, 8 commuter rail stations are currently being renovated, repaired or upgraded to become ADA compliant with:

⊗ New compliant mini-highs,

⊗ New accessible routes,

⊗ New accessible parking,

⊗ High-level platforms,

⊗ Elevators and ramps,

⊗ Detectable warning panels.

The existing inaccessible Chelsea Commuter Rail Station will even be relocated to become accessible. Work is now under way and should be completed in fall 2022.

Many projects are running to standardize accessibility amenities such as bridge plates, mini-highs or detectable warning surfaces to the greatest extent feasible.

Upgrading Elevators and Escalators

Over the last decade, 50 new elevators have been installed. New constructions and replacements are underway or scheduled for next years. The MBTA will develop a system-wide elevator and escalator replacement plan to inventory existing units, adjust maintenance contracts, determine at what rate units must be replaced and remove barriers to replacing escalators and elevators quickly and efficiently.

The MBTA understands the importance of the cleanliness of elevators for a good customer experience. This aspect is essential for people with disabilities. The first step consisted in identifying key elements that have an impact on elevator cleanliness. Some decisions were made subsequently, such as implementing new cleaning contract, replacing flooring materials, assign Transit Ambassadors to inspect elevators and pilot new technology solutions like moisture identification devices.

Traveler information is an essential complement to physical accessibility. People with disabilities need to anticipate their travels and know in advance the obstacles they may encounter. That’s why the MBTA plans to install digital screens at elevators that provide real-time elevator information and alternative service options. Digital display screens will gradually replace printed flyers that are currently used.

Improvements and Reconstructions for Accessible Bus Stops

100% of MBTA buses themselves are accessible. In 2017, the MBTA surveyed all 7,690 bus stops for accessibility barriers. Bus stops were categorized as critical, high, medium, and low priority according to the accessibility level and numbers of barriers identified.

273 of them were identified as critical. These stops were so inaccessible that rollator and wheelchair users must get onboard and exit in the street, causing highly dangerous situations. The MBTA decided to close 170 of these “critical” bus stops and construct new ones. 70 have been completed to date and others are in construction or under design to be reconstructed in the next years.

844 bus stops were classified as “high priority” because of accessibility barriers such as a sloped landing pad, narrow sidewalk, lack of a curb, or unusable curb. Three design and engineering firms worked with the MBTA’s Service Planning Department to analyze situations and schedule access improvements. Roughly 100 “high priority” stops will be reconstructed by the end of 2020.

Regarding the update of bus shelters and amenities, the MBTA has launched a Request for Responses (RFR), the technical specifications of which were written in close coordination with the department of system-wide accessibility (SWA).

New Accessible Vehicles on the Subway

The MBTA is currently deploying new vehicles on Red, Orange and Green Lines. These vehicles feature accessibility improvements such as wider doors, seating areas for wheeled mobility device users, updated PA/VMS systems for better voice and text announcements. In addition, signage for priority seats is gradually being installed in the existing subway cars. The MBTA also pilots a new securement system in buses which allows wheelchair users to secure themselves independently.

Making Traveler Information both Audible and Visible

People who are blind or have low vision have difficulty accessing written information while people who are deaf or hard-of-hearing cannot understand audio information. In all cases, making information visible and audible benefits all users, whether or not they have a disability. The Customer Technology Department (CTD) and SWA will develop a policy that defines when, and by what means, digital signage must have an audible component as well as when information that is broadcast audibly must have a visual component.

As part of a digital display screen roll-out, the MBTA aims at developing an app for making the screens’ text-based information available audibly via a smartphone application. The development of the application was paused following discussions showing that blind and low-vision people were not ready to accept an application for that functionality alone. Further discussions are underway to add other useful functionalities. More generally, the MBTA is looking for ways that technology can help them make it easier for riders with disabilities to use the T.

Accessibility Training for Staff Members

Staff training is central in the department of system-wide accessibility strategy to ensure that travelers with disabilities have the best customer experience. SWA has developed a certification program which includes classroom and hands-on material, as well as videos documenting first-person perspectives from customers with disabilities. These programs are developed for bus and subway operations, but also for Transit Ambassadors, Transit Police Officers and Senior Leadership. Video productions have been delayed due to safety precautions related to COVID-19 but will resume as soon as possible.

New Interface for Customer Communication

Accessibility is always in progress and customers are in the best position to indicate accessibility barriers. The MBTA will finalize enhanced guidelines for tracking and resolving accessibility complaints. Additionally, a new module within the MBTA’s complaint database will be created to facilitate information-sharing and data analysis internally. The existing portal for accessibility complaints has already shown positive results. It facilitates collaboration and information sharing between departments and reduces the amount of time necessary to solve a complaint.

The MBTA also developed initiatives to notify customers of upcoming works. That’s the objective of the public engagement plan for seniors and people with disabilities.

The accessibility policy also involves information and awareness-raising of the general public. The MBTA plans marketing campaigns to spread the message that access benefits all customers – seniors, parents, students, commuters, tourists, and countless other customers who travel each day.

Developing an accessible public transportation represents a huge job for the city of Boston including infrastructure, vehicles and equipment. But all this would be small without staff training, traveler information and communication between departments. The MBTA maintains a massive data base on its website, which may be a source of inspiration for many transport authorities around the world.

Discover what other cities have been implemented to provide an accessible public transportation to all types of users: 

Subway Accessibility: London Goes Above and Beyond for its Users with Disabilities 

The Montreal Metro on the Way to Universal Accessibility

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In Boston, over the last decade, 50 new station elevators and 1,000 accessible buses have been added. But access is still in motion.

writer

Lise Wagner

Lise Wagner

Accessibility Expert

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5 Must-Have Apps for People with Intellectual Disabilities

5 Must-Have Apps for People with Intellectual Disabilities

5 Must-Have Apps for People with Intellectual DisabilitiesPeople with intellectual disabilities such as Down syndrome or fragile X syndrome have an intellectual development that’s inferior to the population average and learning difficulties. This means they have...

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By creating solutions ever more tailored to the needs of people with disabilities, we push the limits, constantly improve the urban life and make the cities more enjoyable for the growing majority.

How Can Shopping Malls Be Accessible to People with Disabilities?

How Can Shopping Malls Be Accessible to People with Disabilities?

by | 10 Jul, 2020

How Can Shopping Malls Be Accessible to People with Disabilities?

 

Over 116 000 shopping malls are spread in the United States of America and generate each year around 5 trillion dollars. Is accessibility for all just an utopia for shopping malls or a serious goal to focus on? 

Malls constitute the essence of shopping: there are a multitude of different shops in one place with cafés and restaurants too so that people can relax. Everybody can find what they need to at any budget. It’s the place you go to in a panic to buy the Christmas presents on Christmas Eve and where you spend hours with your friends to find the latest clothing trends, see a movie or grab a bite. In theory, every person who possesses a credit card is welcomed but there’s actually a clientele that’s not or barely exploited due to a lack of accessibility: people with disabilities. Representing around 20% of the population, they’re not a market that one should afford to discard. Consequently, all shopping malls should focus towards providing an accessibility for all in order to meet the needs of the totality of its potential customers. Customers with specific needs but who have the same value as any other. When a person has a disability, how can they easily and safely go to the mall? And find the shop where little Harry had found the perfect toy train set? How can a person with a disability calmly shop in a overheated, stuffed and oppressing mall? Depending on the handicap (physical, sensory, mental and psychological), the difficulties they can encounter are not the same so shopping malls need to adapt accordingly. 

Let’s see what accessibility at shopping malls should look like!

Going to the Mall 

People with disabilities first have to carefully choose the shopping mall where they want to go. It may be best at first to avoid the largest malls such as American Dream in the Meadowlands Sports Complex in East Rutherford, New Jersey that has over 450 stores in 3 000 000 sq ft. For a valid person, going to the mall is the easiest thing to do. They either drive there or use public transportation and having several connections doesn’t bother them much apart from the fact that it may take a while. But people with disabilities need to prepare their route.

This means going online to do some research: do they need to take a cab that would accept a guide dog or one that’s adapted for wheelchairs? If they decide to use public transportation, is the subway station or the bus stop near the shopping mall? Of course, it’s best to ride a subway that’s accessible and has the appropriate signing system. The Fashion Centre at Pentagon City mall, for example, in Arlington, Virginia, contains more than 170 stores and restaurants and can easily be accessed by subway from Washington, D.C. It can even provide accomodations in case people need time for their shopping spree. If they struggle to get around once they’re inside the mall, they can use a complimentary wheelchair and keep shopping in all simplicity. By checking online the several entrances to the shopping mall beforehand, people with disabilities can easily plan which entrance to access according to the shops they want to go to. Some shopping malls are equipped with audio beacons that notify the visually impaired person where the points of interest are located (entrances, exits…) and give them some information such as opening hours. Some solutions exist that enable a person with disabilities to be autonomous and serene in their trips. 

Getting Around Inside the Mall

People with reduced mobility can easily get around shopping malls which are equipped with:

⊗ Elevators

⊗ Escalators

⊗ Secured stairs with handrails

⊗ Ramps

Some shopping malls were designed vertically so that shoppers can move upwards and downwards with centrally located elevators and escalators to connect all the stories. Thus, people with restricted mobility can reach them as quickly as possible.

Navigating inside a shopping mall for a person who is blind or low vision can be tiring and stressing, especially with so many obstacles on their way: moms with strollers who act like Godzilla, toddlers running everywhere and bumping into you, the people who hate shopping malls and are in a hurry to leave… In top of all that, people with disabilities have to stay calm and find the right shop. Thanks to the use of a GPS indoor on their smartphone, a visually impaired person can find their bearings. The Macy’s Herald Square store in New York has been one of the first retail stores to implement a digital assistance with its audio-based indoor navigation system. With this type of technology, all the stores, restaurants and other facilities of a shopping mall can be mapped and easily located. Anyone who uses it can even be redirected if they took the wrong path. 

As in the subway, a good signage system is key to enable disabled customers to safely navigate inside the mall such as:

⊗ Accessible information points

⊗ Pictograms with flashy color

⊗ Bigger font sizes for signs 

⊗ Guide paths 

Installing a practical and efficient signage system contributes to provide accessibility for all in an indoor labyrinth. 

A very good example of a mall accessible for people in wheelchairs is the Mall of America, the second largest mall in the States in terms of total floor area, located in Bloomington, Minnesota. People in wheelchairs can easily access any store, eating at a restaurant and enjoying the many attractions that the mall offers. Everything is thought to attract people in wheelchairs and make them feel welcome like any customer. Even their accommodations are accessible. 

Communicating with the Staff 

Shopkeepers and sales assistants focus on helping the customers in the best way they can. (At least, that’s what they all should do but we’ve all had bad experiences.) Whether a customer knows what they want to buy or need advice, a staff that’s trained to deal with people with disabilities will be precious and extremely helpful. A proper training and an improved awareness of the needs of people with disabilities would not only be beneficial on a human level but on an economic one as well as they could turn into regular customers. 

7 Tips to Welcome a Person with Disabilities

A hearing impaired person can be provided with an amplifier (FM systems) to fully understand the advice of the sales assistant. Plus, some apps exist such as Ava which transcribes in live the words of a group of people. The sales assistant and the hearing impaired customer just have to download the app on each of their phones. The microphones enable the conversation to be transcribed. Thus, the hearing impaired customer will receive the same service as any customer and will be more likely to come back if they had a patient and helpful sales assistant to assist them. 

The same applies for a person in a wheelchair who would need a suitable fitting room to try the clothes, lower checkout counters and removable digital payment terminals. All customers are supposed to leave the mall feeling like they’ve had a good experience. Committed sales assistants are a big part of the customer experience. Accessibility for all certainly needs to be taken into account for shopping malls developers.

Mixing with Other Shoppers 

It’s easy to feel overwhelmed by the crowd and by the constant noise and loud conversations. Some autistic people are particularly intolerant to noise and wear noise-cancelling headphones or ear defenders in order to protect themselves from exterior noises. 

Every situation can be stressing for a person with disabilities in a confined and busy place. Shopping with a patient friend who knows best how to assist a person with disabilities can be reassuring and can turn into a fun careless day.

Accessibility for all is still a work in progress but some shopping malls are already leading the way. They understood that they could be more welcoming and inclusive to meet the needs of any type of public and attract more shoppers once their malls turned accessible, meaning more profits for them and happy shoppers who will have a great time doing something easy that everybody does.

Want to know more about accessibility in complex venues? Check our articles:

How Is Airport Accessibility Progressing for People with Disabilities?

The Guidelines for Stadium Accessibility: Offering People with Disabilities a Good Experience

How to Make Museums More Accessible for People with Disabilities?

Published on July 10th, 2020 / Updated on December 13th 2021

media

Navigating inside a shopping mall for a person who is blind or low vision can be tiring and stressing, especially with so many obstacles on their way. (…) Thanks to the use of a GPS indoor on their smartphone, a visually impaired person can find their bearings.

writer

Carole Martinez

Carole Martinez

Content Manager

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5 Must-Have Apps for People with Intellectual Disabilities

5 Must-Have Apps for People with Intellectual Disabilities

5 Must-Have Apps for People with Intellectual DisabilitiesPeople with intellectual disabilities such as Down syndrome or fragile X syndrome have an intellectual development that’s inferior to the population average and learning difficulties. This means they have...

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For more than 25 years, we have been developing architectural access solutions for buildings and streets. Everyday, we rethink today’s cities to transform them in smart cities accessible to everyone.

By creating solutions ever more tailored to the needs of people with disabilities, we push the limits, constantly improve the urban life and make the cities more enjoyable for the growing majority.

How to Help People with Disabilities Get a Better Experience on the Subway?

How to Help People with Disabilities Get a Better Experience on the Subway?

by | 09 Mar, 2020

How to Help People with Disabilities Get a Better Experience on the Subway?

 

Douze villes américaines sont desservies par un métro : Atlanta, Baltimore, Boston, Chicago, Cleveland, Los Angeles, Miami, New York, Philadelphie, San Francisco, San Juan et Washington, DC. Depuis l’ouverture de la première station à Boston en 1897, plus de 1 000 stations, pour un réseau d’environ 1 318 kilomètres au total, sont aujourd’hui en service aux États-Unis. Ces systèmes de transport ferroviaire, aériens et souterrains, représentent un vaste labyrinthe qui permet à des milliers de personnes de se déplacer chaque jour sans emprunter les rues souvent encombrées que nous connaissons tous trop bien. 

Si le métro est la solution de transport privilégiée pour la majeure partie de la population, il peut s’avérer être un véritable casse-tête pour les personnes handicapées.

Comment se sentir en sécurité dans un environnement encombré et confiné ? Comment s’orienter dans des stations complexes ? Comment atteindre les quais dans un environnement où les ascenseurs sont rares, voire inexistants ?

Nous allons passer en revue les difficultés rencontrées par les personnes handicapées et les bonnes pratiques à adopter tout au long des étapes d’un trajet en métro.

Bienvenue dans le métro !

Préparer votre voyage

Pour se rendre d’un point A à un point B en métro sans encombre, rien de tel que de bien préparer son itinéraire. Mais cela peut s’avérer difficile pour une personne handicapée.

Difficultés rencontréesBonnes pratiques
Comprendre le chemin à suivreSite web ou application avec un itinéraire adapté
Manque d’informations sur les perturbationsInformations en temps réel pendant les perturbations
Manque d’informations sur la présence et l’état des ascenseurs/escalatorsInformations en temps réel sur l’état de fonctionnement des ascenseurs et des escaliers mécaniques
Oublier l’itinéraireRappel de l’itinéraire

 

Trouver la station

Il n’est pas facile de trouver l’entrée du métro pour les personnes aveugles ou malvoyantes.

Il est essentiel de choisir une signalétique accessible, claire et homogène pour l’ensemble du réseau. L’accessibilité universelle nécessite un bon éclairage, un bon contraste visuel, des systèmes de navigation audio, des avertissements détectables et des parcours tactiles.

 

En descendant vers la gare

En raison des nombreuses marches qui séparent l’entrée de la gare et la gare elle-même, l’installation d’ascenseurs et d’escaliers mécaniques est indispensable pour les personnes à mobilité réduite.

La majeure partie du réseau ayant été construite avant 1990, de nombreuses stations ne sont accessibles que par des escaliers. En raison de l’Americans with Disabilities Act (ADA) , qui interdit toute discrimination envers les personnes handicapées, les villes ont dû revoir leurs normes d’accessibilité. La ville de New York, par exemple, a déjà rénové 120 stations et ce nombre ne cesse de croître.

Un accès vertical au métro est essentiel pour les millions d’Américains et de touristes à mobilité réduite qui souhaitent se déplacer en ville. L’absence de telles mesures les contraint à utiliser un autre moyen de transport, voire à rester chez eux.

Informations complémentaires sur l’accessibilité des transports publics pour les personnes handicapées physiques

Acheter un billet

Il est impossible de passer les tourniquets sans acheter un ticket.

Plusieurs options s’offrent à vous : au guichet de la gare avec l’aide d’un membre du personnel, au distributeur automatique ou en ligne. Ces options doivent toutefois être accessibles.

Difficultés rencontréesBonnes pratiques
Localiser le guichet de la gare ou le distributeur de billetsSystème de guidage sonore, signalisation visuelle et chemins de guidage
Utilisation des boutons tactiles des distributeurs de billets boutons en relief
Manque d’informations sonoresPrise pour écouteurs
Hauteur du comptoirComptoir abaissé
Difficulté à comprendre l’offrePrésentation simplifiée des informations (pictogrammes)
Difficulté à lireVocabulaire en gros caractères et accessible (facile à lire)
Stress dû à l’impatience des autres utilisateursAcheter un billet en ligne, par SMS ou via une application
Communiquer avec le personnel Formation du personnel pour accueillir et accompagner les personnes handicapées

 

Passer les tourniquets

Passer les tourniquets peut être stressant. L’impatience des autres usagers, le manque de temps pour les franchir, la force des portes à la fermeture sont autant de facteurs d’anxiété, accentués par un handicap.

Comment les personnes malvoyantes trouvent-elles les tourniquets ? Comment les franchir rapidement sans se blesser ni blesser leur chien-guide ? Qu’en est-il des personnes souffrant d’un handicap mental aggravé par le stress ou de celles qui ont simplement besoin de plus de temps pour appréhender leur environnement et se déplacer ?

L’objectif principal des réseaux de transport est d’éviter la fraude, mais il est également important de permettre à chacun d’accéder aux quais en toute sécurité.

Difficultés rencontréesBonnes pratiques
Largeur de passage insuffisante pour un fauteuil roulant Sas dédié aux personnes à mobilité réduite permettant aux personnes avec poussettes, fauteuils roulants et personnes accompagnées d’accéder au quai
Contrôle de validité des billets trop élevéContrôle de validité des billets réduit pour les personnes de petite taille et les enfants
Difficulté à insérer votre ticketValidation sans contact
Distinction entre les portes d’entrée et de sortieContraste visuel, pictogrammes éclairés pour une meilleure visibilité (par exemple une flèche verte et une croix rouge), chemins de guidage
Mécanisme de fermeture rapideDétecteur de présence
Pas de détecteur pour les enfants, les personnes de petite taille ou les chiens guidesDétecteur de présence abaissé
Difficulté pour les personnes qui ne peuvent pas utiliser leur bras droit pour valider leur ticketPortillons avec accès à gauche pour validation, double validation à l’intérieur des sas PMR
Difficulté à trouver et à actionner le bouton d’ouverture des sas PMRUn bouton d’ouverture visuellement contrasté et facile d’accès

 

Trouver la plateforme

Dans certaines stations, trouver le bon quai peut se transformer en véritable jeu de piste. La complexité du quartier, le nombre de correspondances, le manque d’informations et le flux de passagers aux heures de pointe rendent l’orientation difficile.

Pour répondre aux difficultés rencontrées par les usagers les plus vulnérables, une signalisation visuelle et sonore claire est essentielle. Un système de navigation numérique peut les aider à être totalement autonomes et les rassurer pendant leurs déplacements.

Trouver une place à bord, que le wagon soit plein ou non, n’est pas toujours facile. Se frayer un chemin pour demander la place d’une autre personne requiert une certaine confiance et des capacités sensorielles que certains d’entre nous ne possèdent pas.

C’est pourquoi il est important de définir des espaces d’assise prioritaires et clairement identifiés. 

Descendre à la bonne station

Pour savoir quand descendre, un plan de la ligne entière à l’intérieur du wagon est indispensable. Une annonce visuelle et sonore avant chaque station et lors des éventuelles perturbations permet de pallier les déficiences mentales et sensorielles de certains usagers.

Pour en savoir plus, veuillez consulter notre article Accessibilité des informations sur les transports publics : 5 solutions pour les utilisateurs sourds et malentendants.

 

Des besoins différents

Les stations déjà accessibles aux personnes à mobilité réduite à New York disposent de :

⊗  Ascenseurs ou rampes

⊗  Mains courantes sur les rampes et les escaliers

⊗  Panneaux en gros caractères et en braille tactile

⊗  Systèmes d’information audio et visuelle, y compris les points d’aide ou les écrans d’information client de sonorisation

⊗  Fenêtres de cabine de gare accessibles avec appuis situés à moins de 36 pouces (91 cm) au-dessus du sol

⊗  Distributeur automatique de cartes MetroCard accessibles

⊗  Portails d’entrée de service accessibles

⊗  Bandes d’avertissement de bord de quai

⊗  Modifications de l’espacement des quais ou plaques de pont pour réduire ou éliminer l’espace entre les trains et les quais lorsqu’il est supérieur à 2 pouces (5,1 cm) verticalement ou 4 pouces (10 cm) horizontalement

⊗  Téléphones à hauteur accessible avec contrôle du volume et téléphones textuels (ATS)

⊗  Toilettes accessibles dans les stations équipées de toilettes, si des toilettes publiques ouvertes 24h/24 sont en service

Il appartient aux entreprises de transport de mettre en place des solutions adaptées pour mieux répondre aux besoins des personnes handicapées. Un dialogue entre les associations de personnes handicapées et les responsables du réseau permet de répondre au mieux aux besoins des personnes concernées.

Bien que l’ADA ait imposé aux sociétés de transport en commun de revoir leur planification depuis 1990, l’accessibilité reste un chantier en cours. Certaines stations illustrent parfaitement ce que devrait être l’accessibilité, mais la plupart doivent encore se conformer aux normes requises, obligeant les usagers à se déplacer par un autre moyen de transport.

De nombreuses solutions, connues ou innovantes, permettent d’atteindre les normes d’accessibilité fixées par la réglementation. Découvrez-en quelques-unes sur notre site web ! 

Lectures complémentaires sur l’accessibilité à New York

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In response to the difficulties encountered by the most vulnerable users, a clear visual and audio signage is essential.

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Zoe Gervais

Zoe Gervais

Content Manager

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Evelity, the first wayfinding solution for all types of disabilities in public and private facilities

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5 Must-Have Apps for People with Intellectual Disabilities

5 Must-Have Apps for People with Intellectual Disabilities

5 Must-Have Apps for People with Intellectual DisabilitiesPeople with intellectual disabilities such as Down syndrome or fragile X syndrome have an intellectual development that’s inferior to the population average and learning difficulties. This means they have...

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powered by okeenea

The French leading company

on the accessibility market.

ABOUT US

For more than 25 years, we have been developing architectural access solutions for buildings and streets. Everyday, we rethink today’s cities to transform them in smart cities accessible to everyone.

By creating solutions ever more tailored to the needs of people with disabilities, we push the limits, constantly improve the urban life and make the cities more enjoyable for the growing majority.